Senior Manager-Technical Product Management (IAM)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative, enterprise digital solutions that will make health care more accessible, integrated, and reliable for more people. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in the lives of customers and want to be on the ground floor of digital innovation.

The Senior Manager in Commercial Network & Provider is responsible for product management leadership for multiple product teams. They are responsible for owning and defining the product vision and strategy, the roadmap, feature delivery, and overall success of the product to enable a best-in-class E2E experience.

They manage a backlog of features and enablers to enhance the product and extend its architectural and discovery runway. They are responsible for overall product health, inclusive of technical health, and risk communication. They provide leadership and guidance on how to sequence and prioritize investments to optimize value. 

This is an individual contributor role who will lead product teams to achieve key outcomes by collaborating with Product Owners, Domain Owners, and Analysts and is responsible for creating a positive team culture through growing, coaching, and establishing high performing teams.

This individual will generally work closely with the Business General Manager, Design, Engineering, and Data/Analytics forming the “Five in a Box” cross-discipline product team. They will serve as the main point-of-contact with other stakeholders such as architects, tech-ops, security, etc. to ensure overall cohesion for their product or experience.

Product Vision, Strategy, and Roadmaps

• Defines and socializes the product vision, strategy and roadmap in collaboration with the 5-in-the-box team; assesses and refines as needed.
• Establishes Epics or initiatives that are aligned to the strategic programs and deliver upon the product strategy.
• Partners with business general manager (GM) and stakeholders to make decisions on investment priorities and develop business cases.
• Translates customer and business needs into short-term and long-term product strategy by creating initiatives/epics defined to meet targeted outcomes.
• Connects the roadmap to specific value drivers that contribute to business priorities, objectives and key results, and strategic programs.
• Responsible for aligning roadmaps, backlogs, capacity, timelines, and commitments across the respective product areas needed to deliver.
• Defines product OKRs to evaluate progress towards outcomes, aligned with business objectives.

Product Backlog Ownership, User Story Development, and Prioritization

• Responsible for aligning roadmaps, backlogs, capacity, timelines, and commitments across the respective product areas needed to deliver.
• Facilitates agile ceremonies & meetings, including PI Planning, in partnership with the product leadership team.
• Define epics, features & partner with respective product owners to define user stories, identifies dependencies, and works with teams to size ahead of future quarters.
• Ensures that incremental learnings from product delivery are prioritized in the backlog.

Trend Monitoring and Product Performance

• Uses performance data to establish feedback loops to continuously develop new insights and hypotheses about product health. Key metrics include core Product Metrics, Technical Health, Customer Feedback (and/or other appropriate metrics).
• Tracks product OKRs to understand progress towards outcomes and KPIs to understand product health, socializes progress, and consistently reinforces objectives and alignment with solution-level or portfolio outcomes.
• Coordinates product launches, including beta testing, user feedback collection, and product documentation.

Product Value, Cross-Functional Teaming, and Stakeholder Management

• Sets the direction and provides continuous feedback for discovery work, ensuring that the product team is focused on continuous exploration.
• Understands market and customer needs through partnership with business &