Sr. Support Svcs Specialist

Company

Federal Reserve Bank of Atlanta

As an employee of the Atlanta Fed, you will help support our mission of promoting the stability and efficiency of the U.S. economy and financial system. Your work will affect the economy of the Southeast, the United States, and the world. The work we do here is important, and how we do it is just as important as what we do. We live our values of integrity, excellence, and respect every day. We do the right thing, we do things right, and we treat people right. A career at the Federal Reserve Bank of Atlanta gives you the chance to do work that touches lives and helps communities prosper.

Under general supervision, directs and/or performs the activities in one or more support service functions.. Activities could include Print/copy support, Housekeeping inspections, Contractor access coordination, Department phone support, Surplus, Receiving/inspecting/shipping mail and packages, Drive Bank vehicles, Key information into data base for tracking, Process/meter postage for out going mail, and maintains records management.. Provides technical assistance on selected support service applications, assists implementations of new processes, monitors existing procedures for compliance and helps resolve operational and customer problems.. Assists Department management on special projects/events..

Key Responsibilities:

• Acts as unit leader for one or more support service functions. Monitors work activities of self and others to ensure operational effectiveness and compliance to Bank standards and procedures. Coordinates work flow, inspects results and trains other unit members on new procedures. Trains new unit staff members and serves as back-up for unit positions.
• Provides technical information and assistance to operating departments, vendors and support service staff on multiple support service activities. Assists in resolution of out-of-balance conditions. Advises on incorporation of new procedures in functions. Initiates and/or develops suggestions for operations improvements.
• Performs duties for one or more support service functions. Prepares financial accounting entries and address databases, enters data and information, maintains subsidiary ledgers, and reconciles to general ledger balances. Performs periodic internal department audits of selected activities. Types routine correspondence and initiates telephone contact with other departments, offices and vendors to research outstanding items and report or respond to problems.
• Provides input and assistance on special projects and events. Identifies internal and external resources, obtains price quotes, and inspects products/sites for acceptability. Reviews change requests, performs updates and/or verifies changes by others to databases of applications in use in the department.
• Will test new releases/implementations of department software applications, advises management of results and produces correspondence to vendors (under supervisory directions) and operating departments explaining changes. Works with Service Management in preparing requests for bids on projects and purchases, and coordinates contracts maintained by the Service Department. (
• Will inspect Bank-owned vehicles for proper maintenance and cleanliness, coordinate vehicle usage and arrange transportation for Bank guests and staff members. In the event needed will maintain vehicle inspection and service records, conduct and submit periodic vehicle studies and surveys and update the list of authorized drivers. Checks facilities and grounds routinely and inspects completed work. Will schedule pickup of the currency dumpster and waste disposal, supervise labeling and bailing of special trash, and assist with trash recycling program and maintain logs of repairs and loans of Bank-owned equipment.
• Will maintain furniture and equipment inventory, dispose of surplus, non-serviceable furniture and equipment, conduct auctions, process furniture and equipment changes and prepare entries for furniture and equipment purchases and sales. Obtains vendor price quotes and bids, places orders, monitors deliveries and distribution to appropriate service areas. Will conduct periodic inventories of supply items.

Education:

• High School Diploma or GED; Associate's Degree or 2 years equivalent experience preferred

Technical Skills:

• PC and Desktop Office Software

Individual Competencies:

• Demonstrates Self-Awareness
• Problem Solving
• Action-Oriented
• Collaborates
• Communicates Effectively

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully