Account Manager

City Wide Facility Solutions is actively seeking an Account Manager (FSM) to join our growing team in San Antonio, TX. Are you an individual who embraces the challenge of problem-solving? Are you fueled by the exhilaration of achieving victory alongside a cohesive team?

Our competitive starting Base Salary of $60,000-65,000 with First year range at goal $100,000 - $110,000+, health insurance, car allowance, phone allowance, commission opportunities, and bonuses, is just the start.

City Wide, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions - San Antonio location, one of more than 100 markets covered across the United States and Canada.  We are a perennial Platinum Club Market (TOP 15% of all markets) and looking for our next hire due to GROWTH! 

Our company stands apart from others in our industry through our unique blend of dynamic culture, prime location, and unwavering commitment to our core values.  We offer an ideal environment for highly self-motivated individuals with a positive, winning mindset.

We distinguish ourselves by deeply integrating our five core values into our daily operations and company ethos:

1. Do the Right Thing
2. Improve Everyday
3. Own Your Role
4. Urgency for Results
5. Be a Good Teammate

Our office space is designed to promote collaboration and creativity, offering amenities that support both individual work and group activities. We seek individuals who are detail-oriented, able to maintain focus in a fast-paced, high-energy environment, and capable of effectively managing their calendars and ongoing projects..

Objective
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

Essential functions

• Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy, and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers
• Ensure adequate staffing needs to service clients.
• Promote the sale of, procure and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, Night Manager routing, etc.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Participate and be present in monthly IC paydays.

Requirements

• Requirements
• Requirements
• 3-5 years of Account Managment or Operations Leadership experience with a proven track record of meeting or exceeding targets.
• Bachelor’s degree preferred (or equivalent experience in Account Management).
• Exceptional communication and interpersonal skills—you know how to connect with decision-makers.
• Strong analytical and problem-solving abilities to