Sales Enablement Relationship Manager, Insurance Partnerships

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting our clients’ employees first and this is still true today. Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients and their employees in whatever situation they may be facing; we assess, advise and assist from a medical, security and logistical perspective on a global scale to protect and save lives and thereby enable our clients to achieve their business goals. As we’ve delivered on this mission over the last 35 years, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

Job Purpose:

 

The main purposes of this role are to create and maintain insurer partner accounts in Salesforce, train the Americas Sales and Client Services teams on direct-billing relationships with insurers, attend and participate in meetings with insurance partners, and liaise with the Operations and Billing team to ensure the direct-billing process is working.  

Key Responsibilities

 

• Create and maintain insurance partner accounts in Salesforce
  • Ensure insurance partner accounts are up-to-date
  • Create insurance partner specific instructions for how direct-billing will work with them and attach in Salesforce
  • Run utilization reports for each insurance partner
• Train the Americas Sales and Client Services teams on direct-billing with insurers
  • Coordinate with Sales and Client Services management on a training cadence for their teams
  • Train all new Sales and Client Service team members on direct-billing
• Attend and participate in meetings with insurance partners
  • Coordinate with the Partnerships team and attend in-person and virtual meetings with our insurance partners
  • Maintain relationships with the appropriate contacts within our insurance partners
• Liaise with the Operations and Billing team to ensure the direct-billing process is working
  • Coordinate with Operations management on how the direct-billing process is working
  • As needed, make updates to the process to ensure direct-billing is working
  • Coordinate with the Billing team to track insurer AR compliance 

Qualifications:

 

Required Skills and Knowledge 

• Commercial/Business Acumen
• Excellent numeric, written and oral communication skills
• Computer literate (MS Word, Excel, PowerPoint and Salesforce.com)
• Strategic thinking, effective communication as well as strong leadership skills and capabilities
• Solid attention to detail
• Self-motivation and ‘highly’ proactive with the ability to work in an unstructured environment (strong winning sales mind set, decisive, with a "get it done" mentality

 

Required Work Experience 

• Minimum of 2-3 years of experience in an operationally / commercially focused analytical and/or Customer Services role. 
• Experience within a multi-national, multi-cultural environment, fulfilling a similar role, preferred.
• Exposure to working in a cross-border engagement sales environment including previous working experience selling to emerging markets is preferable

 

Required Education 

• Associates (2 year) or Bachelor (4 year) degree or commensurate experience. Communications degree highly preferred

 

Required Languages

• Ability to communicate in English fluently (oral and written) an absolute must. 
• Ability to speak another language relevant to location and client base will be an advantage – Spanish

 

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International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.