Technical Product Expert (Software - Full Stack)

Company Description

Technical Product Expert (Software - Full Stack)

Are you ready to develop the future of retail? 

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce. 

VusionGroup  is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.  

Job Description

We build. We create impact. 

At VusionGroup, we’re proud to offer innovative products that meet the needs of our customers. To help us continue expanding our offerings, we’re in search of an experienced Technical Product Expert (Software - Full Stack).

As a Technical Product Expert (Software - Full Stack), you will be the go-to person for in-depth knowledge of our products and solutions, bridging the gap between our product development, sales, and customer service teams. You will play a key role in driving product success by understanding the intricacies of our offerings and providing valuable insights, training, and support to internal teams and customers. Your expertise will help shape product strategy, enhance customer experience, and ensure optimal product use.

• Product Knowledge & Expertise:
  • Gain and maintain an in-depth understanding of the features, functionalities, and use cases of our software products.
  • Stay up-to-date with software updates, industry trends, and emerging technologies to maintain expertise and provide valuable insights.
• Customer Support & Implementation:
  • Provide expert-level software support to customers, assisting them with software installation, configuration, and troubleshooting.
  • Serve as the primary point of contact for resolving complex software-related issues and ensuring that customers can fully utilize the software's capabilities.
• Collaboration with Cross-Functional Teams:
  • Work closely with product management, development, and support teams to ensure seamless software delivery and performance.
  • Collaborate with the engineering and development teams to communicate customer feedback, influence product enhancements, and ensure the software meets customer expectations.
• Product Strategy & Feedback:
  • Act as the customer advocate within the organization, providing insights and feedback to influence the product roadmap and feature development.
  • Participate in product strategy meetings and contribute to decisions regarding software improvements, updates, and new feature releases.
• Training & Documentation:
  • Develop and maintain detailed user manuals, guides, FAQs, and training materials for the software products.
  • Deliver software training sessions to internal teams (e.g., sales, customer success) and customers to ensure proper understanding and usage of the product.
• Pre-Sales Support & Product Demonstrations:
  • Assist the sales team with pre-sales activities, including conducting product demonstrations and answering technical questions related to the software.
  • Collaborate with sales engineers and account managers to ensure successful software onboarding for new customers.
• Automation & Process Optimization:
  • Identify opportunities to improve product usability and support, including automation of tasks within the software.
  • Work with internal teams to optimize workflows and improve the user experience based on customer feedback.

Qualifications

Qualifications we’re looking for.  

• Experience: 
  • 5+ years of experience in software development, preferably full stack development. (specifically Java, API’s and AWS/Azure)
  • Experience working with external clients/customers is necessary.
  • Experience working with complex software solutions, ideally in SaaS, IoT, or enterprise software environments.
  • Experience working with CRM tools and other software product management platforms.
• Skills: 
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Abilities: 
  • Ability to understand and troubleshoot complex software issues.
• Education: 
  • Bachelor’s degree in Computer Engineering, or a related technical field.

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