Customer Account Representative
SharpContraAbout the role
Company Description
About Us
At Hype Tier, we specialize in creating dynamic, memorable brand experiences that connect with audiences in meaningful ways. Based in Washington, DC, our team brings together innovation, precision, and creativity to produce high-impact events that leave lasting impressions. From corporate functions to immersive brand activations, we turn visions into unforgettable realities.
Job Description
Job Description
We are seeking a highly motivated Customer Account Representative to join our Washington, DC team. In this role, you will act as the primary point of contact for client accounts, ensuring satisfaction and long-term engagement. You will play a key role in maintaining strong relationships, resolving inquiries, and providing effective solutions that align with the client’s needs and business goals.
Responsibilities
Serve as the main liaison between clients and internal departments.
Handle customer inquiries, concerns, and account updates in a professional and timely manner.
Maintain accurate records of client communications and account activity.
Provide recommendations and support to improve client satisfaction and retention.
Monitor account performance and proactively identify areas for growth or improvement.
Coordinate with sales and operations teams to ensure consistent service delivery.
Prepare and deliver regular reports on account status and key performance indicators.
Qualifications
Qualifications
Bachelor’s degree in Business, Communications, or a related field preferred.
1–3 years of experience in customer service, client management, or account coordination.
Strong interpersonal and communication skills, both written and verbal.
Proven ability to manage multiple accounts and prioritize tasks effectively.
Detail-oriented with strong organizational and problem-solving abilities.
Proficient in Microsoft Office Suite and CRM platforms.
Additional Information
Benefits
Competitive annual salary ($63,000 – $68,000)
Opportunities for professional development and career growth
Comprehensive health, dental, and vision insurance
Paid time off and holidays
Retirement savings plan
Supportive team environment and ongoing training
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