Director, Blue Apron Operations

About Us

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience.

At Wonder, we’re on a mission to make world-class food within reach, no matter where you live. By creating a vertically integrated, new standard of dining, we bring delicious food directly to your home.  

As part of the Wonder family, Blue Apron builds on this vision by delivering incredible home cooking experiences to customers nationwide. Through fresh, pre-portioned ingredients and easy-to-follow recipes, Blue Apron makes cooking at home simple, accessible, and joyful. Together, we’re reshaping the food industry—combining culinary excellence, innovation, and convenience to meet customers wherever they are. 

As a food-tech startup backed by top-tier venture capitalists and led by industry pioneers across technology, culinary, and logistics, we’re growing. Join us to help redefine how people enjoy food at home and beyond! 

About the role

The Director of Operations will have end-to-end accountability for managing a robust manufacturing and fulfillment network that supports Blue Apron’s business needs. This year, Blue Apron is undergoing dramatic shifts to the overarching business strategy and looking for a leader to align our operations to support the planned shifts and growth. Your team will work across our fulfillment network and internal teams to delight our customer with new menu categories, strong adherence to our customer promise, and strong business fundamentals. In addition, you will be responsible for identifying and executing new opportunities for improve our customer promise (e.g. improved delivery experience) and increase margins through inititatives within Blue Apron and leveraging the broader Wonder ecosystem.

Key Responsibilities 

• Thought Leadership: Act as a thought partner to the Chief Culinary Officer and broader Blue Apron organization, translating company objectives into executable initiatives for the team

• Cross-Functional Collaboration: Work with cross-functional stakeholders to ensure alignment across all culinary initiatives; create operational and financial plans in support

• Strategy, Analytics & Reporting: Build executive-ready deliverables and conduct analyses for business problem solving; build reporting and metric tracking for the culinary team

• Goals & Performance Management: Lead and manage teams to deliver on business-critical goals, culinary KPIs, and annual targets; develop strategies and methodologies to drive efficient execution against department goals

• Strategic Relationship Management: Serve as liaison internally and externally, and face of Blue Apron for fulfillment and co-manufacturing strategic relationships

• Process Improvement: Drive continuous improvement in operational efficiency across people, processes and technology for seamless execution end-to-end in partnership with our partners

• Operational Excellence: Develop and implement operational excellence strategies to drive efficiency and performance across multiple locations

• Work with our co-manufacturing partners to standardize operational procedures and best practices to ensure consistency in execution.

• Identify and execute on opportunities to leverage the broader Wonder ecosystem to improve operations across both customer promise and financial objectives

The experience you have

• Experience: Background in operations and managing a third party co-manufacturing or fulfillment network. Must have some experience working in either food, e-commerce or CPG; preferred experience in food tech or with restaurants, chefs or food manufacturers.

• Strategic Thinker: Ability to think strategically and analytically, and to quickly translate vision into actionable plans.

• Project Management: Exceptional project management and organizational skills, with the ability to manage multiple initiatives simultaneously and meet deadlines.

• Excellent Communicator: Strong interpersonal and communication skills with the ability to engage and influence stakeholders at all levels and build connective tissue.

• Emotional Intelligence: High EQ with strong “backbone” and the ability to work with team members from different backgrounds, and to effectively influence both upwards and downwards within the team and cross-functionally.

• Proven Success: Demonstrated success in executing and delivering outcomes for high impact, fast-paced strategic initiatives that drive the business forward.

• Functional Bre