Customer Support Engineer – Marine & Stationary

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

As a member of the Customer Support Engineering (CSE) team within the Wabtec Marine & Stationary group, you will provide remote and onsite (technical and parts) customer support of the Wabtec (marine & stationary power generation) engine installed base by working collaboratively with the Wabtec Channel Partner / Distributorship network with focus on post-sale engine lifecycle management, spanning the commissioning, warranty, post-warranty, and overhaul milestones.   

What do we want to know about you?

REQUIRED EXPERIENCE AND QUALIFICATIONS

• English language spoken, written, and presentation skills

• Technical degree or certification - Preferably mechanical or electrical engineering

• Proven mechanical, electrical, and electronic troubleshooting, diagnosis, and remediation skills  

• Diesel engine domain experience / knowledge including mechanicals and controls system

• On-site and Remote Service and Support experience

• Marine Class Society knowledge and associated collaboration / correspondence skills

• Marine and Stationary Power Generation application experience

• IT (log files transfer), computer (MS Office), measurement (digital multi-meter), and control systems (Kongsberg, EasyGen, etc.) proficiency

• Expertise in managing projects and resources remotely and on-site

• Expertise and ability to pivot as priorities change, and managing multiple priorities simultaneously

• Customer satisfaction focused

• Responsive and proactive

• Independence

• Highly communicative, collaborate, and a team player 

• Keen sense of urgency with the ability to pivot seamlessly as priorities evolve

• Passion, positive, upbeat, inspirational, aspirational, can-do attitude

• A laser focus of on-time delivery of all work activities

• Multi-tasking skills and capability

• Stellar organizational skills with a passionate attention to detail in all work activities

• Comfortable working in an environment filled with ambiguity, uncertainty, and fluid priorities   

• 40% Travel (Willingness and ability to travel regionally on short as one-day notice)

• Able to left up to 50lbs and climb up and down equipment.

What will your typical day look like?

DAILY JOB RESPONSIBILITIES

• Perform all necessary remote and onsite engine lifecycle customer support activities

• Planned service and support event coverage including new install commissionings, field modifications, customer technical & Parts queries, and engine overhauls

• Unplanned service and support coverage including troubleshooting and remediation of compromised performance through out-of-service scenarios

• Execute shipyard capability assessments with ability to identify gaps and risks which may impede engine commissioning quality and workmanship during installation, commissioning, and sea-trial 

• Coverage of commissioning activities including sub-systems installation, diagnostics, troubleshooting, wiring checks, alarms testing, and sea-trial

• Product offering service and support hands-on prowess including mechanical, systems, electrical, electronic, software, diagnosis, remediation, verificati