Senior Insights Consultant

Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.
The Senior Insights Consultant reports to the Sector Lead, Insights Consulting, and is responsible for managing day-to-day customer relationships for a subset of smaller customers within a specific sector. They address customer needs, present report findings, make recommendations, and serve as a trusted point of contact. This role collaborates with Rapid Intelligence and Media Intelligence teams to ensure deliverables meet customer expectations. They act as a liaison between the customer and our delivery organization, building strong relationships with peers for a seamless customer experience. Additionally, they serve as an authority on the customer's insights program, documenting evolving needs, risks, and opportunities to support retention and identify upselling opportunities for senior-level stakeholders in Insights Consulting and commercial departments. 

Essential Duties and Responsibilities

• Works collaboratively with internal teams to ensure high quality products are delivered to customers.
• Responsible for the final delivery of timely and high-quality reporting which speaks to the
• needs, challenges and objectives of the customer.
• Ensures all requests and needs are addressed in a timely and satisfactory manner in
• collaboration with the delivery organization and commercial teams.
• Answers relevant questions/queries related to the client program, and proactively contact
• the client in between service reviews.
• Leads on client comms during account and project ramp-up, including taking necessary
• briefs and appropriate client training.
• Leads customer presentations to present findings and recommendations on reporting.
• Supports the expansion and revenue growth of the overall Insights Consulting division via
• the retention / upsell of current client services or supporting the onboarding of new clients
• and opportunities. 
• In-depth understanding of digital analytics tools and data.

Qualifications

• Bachelor’s degree or relevant experience will be considered in lieu of education. 
• 5+ years of experience in project, account management, writing and analytics.
• 1-2 years of management experience is desirable or experience demonstrating collaboration and delegation. 
• High degree of communication, skill, versatility, and leadership   
• Proven ability to resolve issues with customers and/or sales 
• Proven analytical skills with systematic problem-solving abilities 
• Advanced and demonstrated ability to build relationships, persuade and influence stakeholders, clients, and vendors 

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledgeand named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommoda