Consultant, Business Consulting (Programs Business Delivery)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Consultant – Programs Business Delivery & Projects

This position will be dedicated to the Programs planning unit with a focus on supporting large projects and/or leading medium/small projects. Business delivery is another key feature of the role, working closely with Underwriting, Technology and the PMO in a Product Owner capacity as follows:

• Solution, technology and delivery team facing
• Establishes Feature description, benefit hypothesis, and acceptance (testing) criteria
• Coordinates critical delivery team activities required to bring the product to market and associated visual management​
• Creates/ Coordinates requirements artifacts needed by the agile and dependent teams. ​
• Analyzes current and future state of solution
• Contributes to the Vision and Project Backlog; owns the Team Backlog and implementation​
• Drives iteration goals and iteration content via prioritized stories​
• Provide priority ranking of accepted stories
• Approves story level acceptance criteria
• Responsible for story-level UAT

Pay band G3 (internal use)

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Job Description Summary

We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team dynamic. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Consultant, you'll act independently or as a member of a team responsible for establishing a common understanding of the business environment in which a project must be defined, designed, created, deployed, used and supported. You will participate in major process modeling, analysis and design efforts providing business performance management, organizational design and business risk management capabilities to formulate pragmatic, forward facing and impactful business transformation plans.

Job Description

Key Responsibilities:

• Partners with senior leaders to transform their businesses through the strategic application of people, processes and technology. Participates in the planning process by identifying complexities, dependencies and duplications.

• Demonstrates expertise in leading business process analysis/design, organizational analysis, needs assessments and cost/benefit analysis to align solutions with business strategies and direction. Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term business transformation plans. 

• Serves as process management contributor and consultant between business customers and systems area for development and implementation of business processes and procedures. Responsible for communicating to customers, management and external sources.

• Identifies critical elements of a business process that need to be managed. Defines criteria of performance success. Reports performance in a cohesive manner. 

• As a team member, participates in analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture. Provides significant contribution in executing business unit level change. 

• Conducts and leads training of customers on business, technological, societal and environmental trends to support strategies for improving business performance.

• Facilitates evaluation and research of new and existing products, procedures and/or workflow needs associated with business systems for the company. Evaluates new technological developments and evolving business requirements, and recommends appropriate systems alternatives and/or enhancements. 

• Develops compelling business cases, including gaining senior management input, to accomplish business objectives. Identifies, assesses and mitigates business risks associated with current operating model and/or desired target state operating models.

• May provide direction, training and guidance for less experienced staff. May assign responsibility for tasks, sets clear objectives and monitors progress and results. May monitors project schedules and costs. May develops project plans, work breakdown structures and desired outcomes for overall solution delivery.

Performs other responsibilities as assigned.