HR Systems Analyst and Delivery Senior Associate

West Creek 2 (12072), United States of America, Richmond, Virginia

HR Systems Analyst and Delivery Senior Associate

Are you interested in joining a team of best-in-class leaders who enable game-changing business results by building solutions to complex technical problems that unleash greatness in our associates? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. If you have a passion for shaping the overall people and technology strategy for the business, then look no further!

Here at Capital One we bring a data-driven approach to everything that we work on. If you have a passion for analyzing data, creative problem solving and want to be part of a winning team, then this is the job for you.

We are hiring a Sr. Associate Systems Analyst and Delivery Lead to support our HR Services BRIDGE Team. The Sr. Associate Systems Analyst and Delivery Lead will be on the Compass Team and support customers from the Hiring Logistics, Criminal Background Screening, I-9, Immigration, Relocation and other teams, with enhancing their processes and systems in a well-managed way.  Through strategic partnerships with Product, Tech and Operations teams, you’ll help Capital One continuously improve candidate and associate experiences!

You will be responsible for understanding customer needs, identifying automation and simplification opportunities, building requirements, using new and emerging technology to self-develop and deliver creative solutions, and partnering with Product and Technology teams to test and deliver enhancements related to Workday, Salesforce and many other systems.  

In this role, you will gain or build upon skills related to technical knowledge of systems (Workday, Salesforce and several other systems), product management (prioritizing work and translating requirements between your customers and tech), data analysis (Excel, Google Sheets, Google Looker, etc.), project management (JIRA) and new and emerging technology (Salesforce, Google Apps Script, DocuSign, etc.).

You will make an impact in this role by having a passion for creative problem solving and continuous improvement with a keen eye for detail. Also, it will be essential to have a growth mindset to continue learning new processes and technologies every day. Each day will bring new problems to solve!

Responsibilities:

• Leverage data to proactively identify and recommend improvements related to automation and simplification

• Partner with customers to design, build and document business intent requirements 

• Calculate return on investment metrics to support prioritization and decision making

• Use existing, new or emerging technologies, such as Salesforce, Google Apps Script, MS Excel Macros, and other tools to self-develop and deliver creative solutions

• Partner with HR Technology and HR Product Management to refine technical requirements 

• Create test scenarios, conduct and/or lead testing teams through testing while documenting results, partnering with HR Technology to resolve defects and providing status updates

• Maintain open communication with customers and cross-functional teams throughout delivery

• Support customers with operational readiness, production validation and stabilization

• Manage work through an Agile delivery framework which includes use of Jira, active participation in stand-ups, core hours and sprint planning

• Analyze production incident data to identify impact, root-cause, resolution and new enhancements

• Ownership of special projects and/or other responsibilities as assigned

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 1 year of experience in information technology or 1 year of experience in data analytics

Preferred Qualifications:

• Bachelor’s Degree in Information Technology, Data Analytics, Business Analysis, Statistics, Business Administration, or Human Resources

• 1+ years of experience in Systems Analysis, Information Technology

• 1+ years of experience with Workday or Salesforce configuration or system administration

• 1+ years of experience working with Microsoft Excel and/or Google Workspace (Docs, Sheets, Slides, Looker, etc.)

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