Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Infrastructure Engineering Mgr Sr (ServiceNow) within PNC's Enterprise Technology & Security organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Dallas, TX or Phoenix, AZ.

ServiceNow team is focused on modernizing and automating IT processes and practices by aligning with industry standards for enhanced regulatory compliance, operational efficiency, and effectiveness. The ServiceNow team supports the enterprise by enabling capabilities across various domains to manage assets, processes, workflows and operations.

Responsibilities:
Drive the implementation of new functionality and enhancements by understanding end user needs, developing business and functional requirements, designs and development of capabilities used by technology and business teams
• This role involves leading teams who drive delivery of new capabilities and features related to the ServiceNow platform
• Collaborates with various product owners, process owners and ITSM platform architecture to ensure capabilities support the intended business value and meets the governance and best practices of the platform
• Lead delivery execution across all process areas to ensure product configuration is optimized, business processes are efficient and IT delivery is well managed

Qualifications:
1. Experience leading technology platforms, applications and managing technology portfolios
2. Ability to represent and promote complex technical concepts
3. Experience driving technology change across an enterprise organization
4. Ability to build relationships and influence without authority at all levels of the organization
5. ServiceNow/ITSM experience preferred

Job Description

• Manages the research, strategic development, and implementation of platform architecture. Demonstrates advanced technical knowledge and industry experience to design, build and maintain technology solutions.
• Contributes to strategy development for platform engineering that aligns with business strategies, processes and needs.
• Implements best practices, standards, engineering approaches and complex technical resolutions for processes.
• Oversees quality improvement efforts; ensures that deliverables are secure, scalable and reliable through estimation and correction.
• Manages platform engineering and technical resources; uses these to deliver high quality programs to meet business requirements.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Competitive Advantages, Customer Solutions, Design, Enterprise Architecture Framework, Machine Learning, Risk Assessments, Technical Knowledge

Competencies

Application Delivery Process, Consulting, Effectiveness Measurement, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Problem Solving

Work Experience

Roles at this level typically require a university / college degree. Higher level