Customer Service Specialist

Customer Service Specialist

Location: Lisle, IL | Onsite Role
Travel: Less than 5%
Due to the global nature of this role, occasional early morning or evening meetings may be required.

Do you enjoy building strong customer relationships, solving complex challenges, and collaborating across global teams to drive business results?

As a Customer Service Specialist, you will support strategic hyperscale and AI-driven customer programs through key Electronics Manufacturing Services (EMS) partners. This newly created position reflects the continued growth of Molex's AI and hyperscale business and offers the opportunity to support some of the industry's most important technology customers. You will serve as a critical link between customers, sales, supply chain, manufacturing, and business teams to ensure successful order execution, proactive communication, and effective issue resolution.

Our customer service division is at the heart of our operations, partnering closely with customers, sales, supply chain, manufacturing, and business teams to deliver exceptional customer experiences and business results.

This newly created role supports the continued growth of Molex's hyperscale and AI-related business. Working with global teams and strategic EMS partners, you will help support leading technology and cloud infrastructure customers while solving complex supply chain and customer challenges. This is an opportunity to create value for customers and Molex while contributing to one of our fastest-growing market segments.

• Interact with internal and external customers daily via email, phone, and Salesforce Service Cloud.
• Support the order management process, including pre- and post-order activities such as order entry, order maintenance, expedites, customer inquiries, new product introduction (NPI) activities, and escalations.
• Support strategic EMS and hyperscale customer accounts, including Tier 1 subcontractors, with a focus on supply chain execution and customer satisfaction.
• Monitor customer demand, forecasting, order activity, and operational metrics to identify potential risks and drive resolution before customer impact occurs.
• Manage customer portals and ensure timely updates regarding order status, supply availability, demand changes, and business-critical issues.
• Partner with sales, planning, manufacturing, logistics, and supply chain teams to coordinate customer requirements and deliver effective solutions.
• Lead coordination efforts for customer escalations by gathering information, facilitating cross-functional action plans, and communicating status updates to stakeholders.
• Collaborate with global teams and utilize report