Technical Education (Biomed) Account Manager Team Lead

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Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit.

Technical Education (Biomed) Team Lead 

 

Manage and lead a team of direct reports while managing customer accounts related to biomedical engineer training, including registration, scheduling, and logistics. Drive operational performance and service excellence through effective coordination and stakeholder alignment. 

 

Technical Education Team Lead (30%): 

• Manage day-to-day resource allocation and performance for a team of 2–8 employees.  

• Serve as the first-level contact for customer escalations, ensuring timely and appropriate resolution in alignment with organizational standards.  

• Implement internal policies and ensure compliance with public and regional regulations.  

• Lead and coordinate a team of professionals to meet defined goals and performance targets.  

• Execute people management processes including hiring, onboarding, and ongoing technical development, with regular performance check-ins.  

• Oversee administrative functions such as expense reporting, time tracking, training systems, and leave management. 

 

Technical Education Account Manager (70%): 

• Serve as the primary contact for customer biomedical engineer training needs, ensuring timely and effective delivery of solutions aligned with customer objectives.  

• Provide customer insights to internal teams (Operations, Product Development) to support continuous improvement of the customer experience.  

• Maintain trusted relationships with key accounts and stakeholders to support operational execution and customer satisfaction.  

• Coordinate and communicate progress on initiatives with internal and external stakeholders, including forecasting and tracking key account metrics.  

• Manage course scheduling, registration, training logistics, and billing, ensuring all documentation and prerequisites are completed accurately and on time.  

• Support onboarding and integration of new customers and development of existing relationships in collaboration with the service team.  

• Advocate for customer needs by understanding program options and facilitating fulfillment through internal collaboration.  

• Ensure operational initiatives are executed with stakeholder approval and in alignment with established processes. 

• Resolve customer issues and contribute to process improvements by collaborating across functions to identify and implement solutions that prevent recurrence. 

 

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers 

• Act as a customer advocate for their assigned accounts. 

• Build long-lasting, mutually beneficial relationships with their contacts, key business executives and stakeholders, striving to ensure our products best fit th