Software Engineer - AI Solutions

About Rev.io 

Rev.io  provides configurable software for billing, customer management, business management, payments, analytics, provisioning, and automation to service providers in telecommunications, Wireless & IoT, managed IT services, A/V, security integration, and other related industries. Our modern, cloud-based software delivers the industry’s most complete quote-to-cash experience, enabling our clients to grow their revenue efficiently. 

Rev.io is an Atlanta-based company with offices in Atlanta and West Virginia. We have more than 21 years in business serving our clients. While we are very experienced in what we do, we are still growing rapidly, and we are looking for exceptional people who are excited to join us on a career-defining journey. 

In all of our daily work, each of us is guided by our mission, vision and “ACT TOP” values. 

Our Mission: To help clients grow revenue efficiently. 

Our Vision: To be the best billing & back-office software company in the world by providing innovative solutions and extraordinary service to our clients and end users. 

Our ACT TOP Values: 

• Achieving Extraordinary Results: Doing more than expected and pursuing a higher standard of work without compromising your job responsibilities. 
• Caring For Employees, Clients and Community: Demonstrating empathy and concern by helping those who are most in need. 
• Take Responsibility and Act Like An Owner: Being accountable and doing the right thing even when no one is watching. 
• Transparent Leadership: Communicating openly, regardless of title or situation. 
• Opportunity To Make a Positive Difference: Recognizing situations and taking action to produce a better outcome. 
• Passion For Innovation: Enthusiastically finding new solutions to improve efficiency.  

In a recent national survey, 97% of our employees agreed that Rev.io is a Great Place to Work compared to 57% agreement at comparable US-based companies, Rev.io stands out as a place where team, values and culture combine to create an amazing work environment! 

About The Role: This hybrid role combines deep expertise in software engineering with AI/ML innovation. You’ll join development efforts across both traditional and AI-powered systems, and serve as a technical bridge between LLMs, cloud solutions, and scalable software architecture.

The Software Engineer – AI Solutions role will report directly to the Engineering Manager, and will work closely with the Engineering team, and other technology leaders to ensure that existing and new data solutions follow best practices and are highly performant.
 
Key Responsibilities:
AI & Machine Learning

• Design, build, and optimize AI-powered applications using Azure OpenAI, LangChain, and Semantic Kernel
• Implement, fine-tune, and prompt-engineer large language models (LLMs) for Rev.io’s business use cases
• Architect and manage vector databases, indexes, and retrieval pipelines
• Ensure AI systems are secure, scalable, and aligned with enterprise software best practices
• Stay ahead of AI trends, recommending tools and techniques that align with Rev.io’s innovation goals

• Contribute to full-stack software development using .NET, SQL, React/Typescript, and Python
• Participate in sprint planning, backlog refinement, and architectural alignment for cross-functional teams
• Perform hands-on coding for high-impact, complex system components
• Engage and mentor in code reviews and architecture sessions with team members
• Work closely with Product and Design to deliver scalable, performant features
• Assist in troubleshooting and resolving production issues with AI or application layers
• Champion Agile principles, DevOps, and continuous improvement initiatives