Senior Product Manager, Patient Flywheel team (100% remote-friendly within Spain)

Company Description

Welcome to the good side of tech 👋

You might have heard about us, but with a different name:  Doctoralia. It all started 12 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?

Docplanner at scale

We are leaders in 13 countries so far, and more than 90 million patients trust us every month. 300.000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.

How does Docplanner Tech fit here?

At Docplanner Tech we are a diverse group of over 300 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.

We could tell you about us, but we will let our reviews on Glassdoor speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us. 

And why should you join us?

Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.

We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote-friendly.

Job Description

We are looking for an experienced and passionate Senior Product Manager to join our Patient Flywheel team. This team is dedicated to helping offline patients discover the value of Docplanner and seamlessly join our ecosystem.

In this role, you’ll collaborate closely with stakeholders across various parts of the company, the Patient Engagement teams, the Communications team and our market-leading Practice Management Systems (PMS) teams such as Feegow, ClinicCloud, Gipo, and MyDr in various countries, to ensure alignment and drive impactful solutions.

If you're excited about shaping patient experiences and making a real impact, we’d love to hear from you!

You will be responsible for:

• Define and set key results for your team to bring office patients to join our product flywheel. 

• Optimize the offline patient flows with the most relevant value propositions (for booking and medical records notifications).

• Collaborate closely with engineering, design, research, and analysts to identify and solve critical customer problems.

• Monitor and analyze users’ behavior regarding launched features and measure against KPIs. 

• Create and maintain a backlog of initiatives, executing these through experimentation, data analysis, and validation of hypotheses and business cases.

• Develop product requirements using Agile or Shape Up methodologies, including user stories, wireframes, or prototypes, ensuring they are backed by user/customer insights.

• Coordinate with various teams (e.g., Legal, PMS software, C-Levels, and Country Managers) and support operations whenever new features or products are introduced.

• Work with other Product Managers from different areas to balance business goals and customer needs, ensuring that relevant issues are debated, decided on, and initiatives are delivered.

• Oversee the functionality of developed features before they reach the production environment.

Qualifications

What will help you thrive?

• Product Management Expertise: 4+ years of experience in product management, ideally within the marketplace, B2B2C, or large-scale B2C environments, with a proven track record of delivering impactful products.

• Strategic Execution:<