Senior Account Executive, State and Local Government

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Would you like to own driving the revenue for a leader in Contact Center as a Service (CCaaS) with some of the largest Local Government agencies and Utilites? Would you like to be part of a team focused on increasing awareness and the adoption of CCaaS?  Do you have the business acumen, relationships, government sales experience and the technical background necessary to help further establish Genesys as the leading Software as a Service platform? Genesys is expanding in the U.S. Public Sector market, and this group within Genesys offers a creative, fast paced, entrepreneurial work environment where you’ll be at the center of Genesys’ innovation.

As a Genesys Senior Account Executive, you’ll have the opportunity to help drive the adoption and growth of emerging cloud technologies that allow governments to more effectively and economically communicate with constituents and employees.  More importantly, you'll help government customers transform IT infrastructure and significantly improve the employee and citizen experiences.  Your responsibilities will include developing and managing a growing customer base in Texas. You will deepen business and technical relationships with the State and help them launch new citizen facing services by working with them to define, identify and pursue key opportunities. This includes determining the most effective go-to-market strategies and collaborating with Genesys’ Solution Consultants, Channel Partners, Product Management and Executive leadership.

In this role, you will: - Drive revenue and market share in a defined geographic region.

• Serve as a key member of the Genesys Public Sector team, helping to advance our market and technical strategy.

• Articulate and implement strategic territory and account plans aligned to Genesys’ strategic direction.

• Understand the technical considerations, certifications, and procurement processes specific to the public sector.

• Identify specific prospects/partners/channels to approach while communicating a relevant value proposition for you customer.

• Work closely with customers to ensure that they understand relevant CCaaS use cases, are successful using Genesys services, and can build the technical resources required to fully embrace cloud services.

• Understand the technical requirements of your customers and work closely with their IT development team(s) to guide the direction of our product offerings for developers.

• Collaborate with Genesys’ Legal and finance team and others to manage complex contract negotiations.

• Maintain an accurate and robust pipeline of $5M+ and accurately forecast your business using MEDPICC and CVI sales methodology.  

• Develop and manage the sales pipeline by engaging with prospects, partners, and key customers.

• Prepare and deliver business reviews to the senior management team regarding quarterly and yearly strategies that align with revenue growth expectations.

• Accelerate customer adoption and ensure customer satisfaction.

• Ability to spend significant time in Sacramento is required.

• Understanding and ability to leverage and manage consultants and lobbyists.

• Knowledge of Federal Government security frameworks and how they impact State agencies such as FedRAMP, IRS Pub1075, CMS MARS-E, SSA-TSSR, and NIST 800-53.

Qualifications

• Must have experience selling to a variety of state executive agencies (including health care and human services, unemployment compensation, transportation, and revenue) and the judiciary.

• 8+ years of enterprise sales and/or business development experience with a focus on state and local government customers.

• BA/BS degree or equivalent experience

• Live in Texas, preferably Austin, Houston, or Dallas