Come for the mission. Stay for the experience.

Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us - even you! 

Healthcare benefits are complex, underutilized and a mystery for most users. We’re removing that complexity. Now more than ever, employers are adding value to their employees’ benefits like telemedicine and mental health services. HealthJoy’s industry-changing tech platform consolidates those benefits into a simplified benefits experience, saving users time and money.  

With over $100M in fundraising to date, and the successful closing of our recent Series D, HealthJoy has garnered workplace awards for Inc.’s Fastest Growing Startups and Built In Chicago’s Best Places to Work while growing globally to nearly 400 team members. We’re continuing down the path of high growth and high impact, and this role is a key member of the Customer Success Team making that happen.

Your impact. 

HealthJoy’s Customer Success Team is leading the charge at HealthJoy to deliver industry-leading outcomes to our customers, with the ultimate goal of driving customer retention and growth. 

As an Account Manager, you’ll be joining a team of “subject matter experts” within the broader Customer Success organization, who provide impact both within a book of designated accounts and at scale. 

You’ll manage a designated book of business composed of HealthJoy’s small business and mid-market business organized by broker books of business.  In addition, you’ll play a key role working closely alongside the Customer Success leadership team, CSMs, and cross-functionally to help serve as post-sale escalation point and participate in other activities drawing upon your industry and domain knowledge. 

This is a unique opportunity for an experienced benefits industry professional passionate about delivering customer value, and excited to pivot to a dynamic, fast-paced team, to learn new skills in SaaS while making broad contributions toward HealthJoy’s overall revenue goals.

Here’s what you could expect in the role.

Manage your own book of business as an individual contributor.

• Partner with account managers and account executives at a brokerage in order to continue to grow the account value of your book of small/mid sized book of business. 
• Have superior discovery skills so as to work effectively with the broker team to identify expansion opportunities as well as customer risks. 
• Confidently and independently own key customer outcomes (including upsell, expansion, product adoption and utilization, net dollar retention, and customer health) for clients within your book of business;
• Build strong, consultative relationships with your customers and partners (day-to-day up through C-Suite), to ensure that HealthJoy’s solutions continue to meet their business needs, and that we continue to drive at optimizing member engagement and outcomes across your book of business;
• Be the external face for HealthJoy of your book of business – while there’s a team supporting you (product, implementation, customer support, sales, and others) – you’re ultimately responsible for positioning and evangelizing the value that HealthJoy is delivering through effective story-telling and superior communication skills.
• By conducting effective ongoing discovery about your customers and their wants and needs, you will uncover potential upsell and/or other account expansion opportunities, thereby adding significant value to both the customer and the organization, and partner effectively with HealthJoy Sales to negotiate account expansions and renewals.
• Drive positive net dollar retention across your book of business – accurately forecasting and managing against retention risk, as well as partnering with HealthJoy Sales counterparts to effectively expand contract value over time - you are excited about working toward a revenue-based metric within your book of business that reflects positive impact on customer retention as well as account growth;
• Use best-in-class CRM software and business intelligence tools (Gong, Looker, Gainsight, and others) to proactively dive deep into the performance of across your book of business, enabling you not only to provide better thought leadership to your book of business, but also socialize the voice of your customers across internal HealthJoy stakeholders.

Add value across the organization as a subject-matter expert. 

• Contribute to cross-functional thought leadership initiatives, including partnering with Marketing teams to develop podcast, webinar, or other written thought leadership
• Support overall Customer Success team performance, in partnership with people managers, by developing internal doma