Customer support representative Polish/English and German or Italian

Customer support representative Polish/English and German or Italian H/F

 

#Department
We are looking for a Customer support representative Polish/English and German or Italian H/F for our Customer Services department that provides advice, listening and solutions to our customers, our customer service teams are essential to ensure a service that meets our quality requirements.
Our customer service teams are divided into six areas: cloud, web, telecom, keepbiz, Professional cloud services and cross-cutting projects.

If you are someone who wants to develop your language and communication skills, loves to build relationships and work with great people in a friendly atmosphere.

 

If you would like to: start working in IT, learn about OVHcloud services (hosting, domains, mail services, cloud services and more!), develop your soft skills, learn to look for and provide solutions to customers - look no further, you are in the right place – join the OVHcloud adventure in Customer Support Department!

 

#Missions

As part of the Customer Support Department, you would meet the following challenges:

• Being the first point of contact for customers from different countries worldwide via multiple channels (call, e-mail, chat)
• To listen and empathize with customers, diagnose and fix their problems, e.g orders tracking, billing, administration of the services
• Participate in defined projects and missions
• Understand, integrate, and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.

 

 

At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and participate in the continuous improvement of your scope.

 

#Profile

• Fluent Polish, English and one additional language - German or Italian
• Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts)
• Great communication skills
• Independence and curiosity in searching for solutions
• Oriented towards great customer service
• Ability to manage priorities
• Ability to work efficiently within a team
• Willingness to work with new technologies with fast environment
• Experience in similar position: Help Desk, Customer Support (in an IT environment) is an asset

 

Join the adventure!

 

At OVHcloud we are looking for like-minded people who share the same values.

Our values are the core of our company culture, they guide each one of our steps. We firmly believe that we cannot succeed without trust, grow without working together, exist without passion, innovate without disruption, or thrive without responsibility.

If that’s you – join us and let’s do amazing things together!

 

#Benefits

• 4 extra days off
• Language courses
• Sport card
• Meal card
• Public Transport Refund
• Partially remote work possible
• Private health care, life insurance
• Office in the Wroclaw city center; Kitchen full of different types of tea and coffee; Fresh fruits
• Pension Plan (PPE)
• Employee referral program
• Extra social benefits like holidays funds