Service and Training Event Coordinator

Description

Benefits of Working at Nisqually Red Wind Casino Include:

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• $1 per hour shift differential
• Paid Time Off & Paid Holidays
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Tuition Reimbursement
• Health & wellbeing reimbursements
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

POSITION OBJECTIVE: Assists the Service & Training Manager, Incentive Committee and Executive Director teams, in designing, developing, and implementing strategies to support guest service initiatives and internal recognition programs. Coordinates and plans team member events both on property and off property, working with third party vendors to ensure incredible experiences for our team members and to heighten company culture and recognition initiatives. Assists with NRWC’s training and leadership development needs.

Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities.

Our Vision: Creating incredible experiences.

Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork

JOB SUMMARY: Promotion and development of a culture within the workforce that reflects the mission, vision, and values of the company. Focusing on our internal/external guest service efforts to include but not limited to planning, developing, and facilitating the implementation of programs and strategies to maintain the culture of the exceptional guest service and ensure high level team member engagement. Leverages internal communication vehicles to ensure employee awareness, understanding and participation in programs and process improvement related to increasing engagement and building a service culture. Assists Trainer with the delivery of other training offerings, both classroom style and the creation of online training for LMS. Assists with creating course content, designing presentations, researching training topics, creating training material, coordinating training schedules, and communication with the leadership team on all training activities.

Requirements

QUALIFICATIONS

Required skills and knowledge:

• Four years of experience in a guest service-related field.
• Two years of experience in human resources or a related field, with a strong emphasis on maintaining the confidentiality of employee or customer information.
• Two years of experience planning and executing company events and training.
• Experience with Human Resource Information Systems (HRIS) reporting.
• Six months of experience managing event budgets, tracking expenses, and ensuring cost-effective solutions.
• One year of Casino experience.
• Six months of experience working with third party vendors and providers.
• One year of experience coordinating employee training and events with management and executive level staff.
• Strong written and verbal communication skills.
• The ability to comfortably speak in front of diverse audiences and have prior experience in public speaking, training, and facilitation.
• Excellent organizational, project prioritization, and time management skills.
• Intermediate to advanced computer experience with extensive knowledge of Microsoft Office suite, including Outlook, Word, and Excel.
• Must demonstrate a minimum typing speed of 40 words per minute (WPM) and pass a typing assessment with minimal errors.
• Ability to work without direct supervision.
• High school diploma or GED.
• Pass NRWC pre-employment testing.
• Ability to work all shifts including nights, weekends, and holidays.
• Ability to obtain a Class III Gaming License.

PREFERRED SKILLS AND KNOWLEDGE:

• A bachelor’s degree in business administration, hospitality management, human resources, or a related field.
• Certification in Red Wind’s “Service First” Program
• Advanced Microsoft Exce