Client Engagement, Senior Manager

Mursion provides an award-winning upskilling platform trusted by top companies to measurably improve employees' interpersonal intelligence and build stronger organizations. Powered by multimodal AI and a unique practice-based approach, our real-world, interactive simulations deliver lasting results. Our solutions are grounded in behavioral science and psychology to build confidence and positive behaviors, and ultimately help reduce the costs of stress. Mursion’s product suite includes AI-powered simulations, human reinforcement assessment & coaching, and advanced analytics that lead to measurable skills acquisition.

Mursion is a well-funded Series B startup that is backed by future of work and Edtech investing veterans, like Leeds Illuminate and New Markets Venture Partners. Mursion is the largest simulation company, with more than 800K+ simulations to date and more than 200K users per year, with a growing global footprint. By 2026, we will be delivering 2 million simulations per year. 

Position Description 

Mursion is growing its Client Engagement team, with initial focus on driving behavior change at scale at large scale organizations and strategic partners. This is a leadership role that will work in close partnership within our client engagement team, with close partnership with product, marketing, sales, and operations. Client engagement managers wear many hats, and are often included in cross-functional projects. 

The compensation package for this position includes an annual base salary range from $100K-$130K based on experience and location, as well as eligibility for company bonus and equity. 

This person will be responsible for the following (non-exhaustive): 

• (Client Engagement) Partner with senior leaders at Fortune 500 clients to design, implement, and derive insights from Mursion programs. Collaborate with clients on designing communication plans, measurement approaches, and work to secure renewals and expansions
• (Strategy) Partnering with key executives in the organization to tackle key strategic special projects and collaborate cross-functionally to execute.   
• (GTM) Develop and execute key elements of Mursion’s standard playbook to ensure a scalable process in the delivery, creation, and oversight of Mursion products.  
• (GTM) Partner with the leadership team to scope out and develop key strategic partnerships needed to further enhance our current product offering and provide additional critical insights for our clients. 
• (Leadership) As a leader at the company, develop and coach other team members on the Mursion team.  
• (Expertise) Become a future of work expert and track and monitor key market trends that are impacting our business model and strategically outline potential ways to adjust and react. 

Experience And Qualifications 

• 5+ years in a CSM role at a tech firm or consulting experience 
• Strong process orientation and program management experience – you can successfully bring together and manage the internal expertise necessary to deliver on client expectations.
• Strong content development skills (playbooks, presentations, etc.)
• Strong client management skills (ability to sell, manage disgruntled clients, develop relationships with senior stakeholders)
• Ability to zoom in and out – you can synthesize a large amount of information into well-informed strategic choices for the business while also understanding the details pertaining to a current assignment deeply.
• Determination to succeed and evidence of tangible impact for clients and your past company(ies) – you are motivated by aligning goals of the customer and Mursion to win.
• Comfortable navigating within uncertainty - you can be agile to adapt your approach and mindset to lead dynamic partnerships
• Ability to work cross functionally and in ambiguous environments – you enjoy working on unknown or new topics that you may not have prior experience in. You care more about getting the right answer than being right.
• Nice to have: Experience in the ‘Future of Work’ or Education / Edtech space

We understand that not everyone will demonstrate proficiency in all of the areas listed under the responsibilities and qualifications. At Mursion, we strive to raise the bar! We encourage women and historically marginalized communities to apply if you feel your skills and life experiences are transferable to some of the qualifications in the job description.

Our Values

We cultivate empathy

Empathy is at the core of all we do. We make time to communicate and listen before we take action. We make decisions based on reasoned analysis and authentic care for the aspirations of our partners and colleagues.

We lead with curiosity to create lightbulb m