Senior Collector

Southern States Material Handling is more than just forklifts- we offer complete warehouse solutions! We pride ourselves in successfully partnering with our customers to offer resolutions that keep businesses running! Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, automation and warehouse organization, Southern States ToyotaLift solves problems.

As a SeniorCollector with Southern States Toyotalift : You will perform business to business collections and contact customers to collect on outstanding account balances.

Come be a part of our Toyota family!

Top of the Line Benefits!!

• 401(k) with company matching
• Dental insurance
• Health insurance
• Vision Insurance
• PTO and Vacation
• Paid Holidays
• Flexible Spending Account
• Life Insurance
• Tuition Reimbursement

What you Need/Basic Qualifications:

• 2-3 year experience in Business to Business Collections required
• Working knowledge of MS Office and databases
• Excellent communication and people skills
• Apt in negotiating and persuading
• Ability to be polite and compassionate without lacking confidence

Education and Certification Needed:

• High school diploma is preferred
• Proven experience as collection professional

What you’ll Do:

• Comprehensive review of outstanding receivables assigned
• Fully notate accounts with updates on status of collections
• Respond to customer inquiries
• Respond to internal requests for account status and information
• Customer account reconciliation and maintenance
• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact past due accounts to inquire of their payment status
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints
• Investigate and resolve discrepancies
• Coordinate problem resolution with appropriate branches/departments
• Alert superiors of customers unwilling or unable to pay when necessary
• Create trusting relationships with customers, when possible, to avoid future issues
• Exhibits exceptional organizational and communication skills; resolves vast majority of collection to achieve collection standards with minimal assistance. 
• Supports other collectors and contributes to overall team performance. Assists with other responsibilities; assists management with collections as needed.
• Comply with requirements when legal action is unavoidable
• Other duties and projects as assigned
• Hybrid position, will largely be work from home- coming into the office for first 90 days of training and if underperforming personally and as a department
• Monday through Friday 8am-5pm
• First 90-120 days in office for training then work from home
• Ability to lift up to 10 pounds