Assistant Director of Transportation

Company Description

Job Description

The Assistant Director of Transportation is responsible for overseeing the day to day operations of the department to ensure Wynn Las Vegas standards are maintained by the staff.  This position is also responsible for providing leadership to enhance employee engagement and guest satisfaction.  

Job Responsibilities:

• Manage transportation logistics and maintain service delivery times.
• Actively promote company's core values and service standards by setting a positive example.
• Overall responsibility to manage daily staff schedule, ensuring staff are reporting to work, as well as leaving and taking their breaks on time.
• Manage the office to ensure efficiency of operations by controlling outsourcing costs.
• Responsible for managing all levels of staff including managers, assistant managers, supervisors and line level staff.
• Responsible for effectively managing many personality types. Implements a calm environment when under pressure.
• Responsible for providing support to the Director of Transportation, Executive Director of Guest Services as well as Property Executives.
• Responsible for assisting the Director with financial planning, forecast, labor, and payroll for areas of responsibility.
• Provides clear direction, establishes goals and appropriate time frames, manages overall guest satisfaction, and monitors progress to achieve desired results.
• Must focus on key drivers of employee engagement and guest satisfaction.
• Consults regularly with all levels of management within the company to provide constructive feedback to other departments to help enhance the guest experience.  
• Coordinates with all levels of management to maintain the highest level of guest service standards. 
• Responsible for all hiring practices within the department. Must have the ability to interview and select excellent staff to create an exceptional service culture.   
• Ensures staff is equipped with all tools to serve the guests’ needs.
• Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guest issues. 
• Responsible for training, conducting employee performance evaluations, and overall development of all staff. 
• Responsible for all inventory, equipment, administrative supplies and any necessary items within Limousine Services.
• Must maintain a complete knowledge of industry through continuing education and training.
• Responsible for the upkeep, maintenance, and cleanliness of all areas of Limousine Services.
• Overall responsibility for employee payroll, vacation and other benefits tracking, and maintenance of applicable licenses and work cards.
• Responsible for maintaining the Wynn standards of service to guests and coworkers at all times.
• Ensures the Wynn standards of cleanliness and appearance for all areas. 
• Works with safety as a priority, and follows department and company safety standards.
• Knows and adheres to Wynn policies and procedures, embrace company culture and take pride in the resort and amenities.
• Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. 
• Attends required training classes and incorporates knowledge gained into daily work practices.
• Looks for opportunities to assist peers, guests, other departments or leaders at all times.
• Solution oriented, stays on task and promotes teamwork.
• Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.

Qualifications

• Previous Limousine Services experience is preferred, but not required.
• Requires a minimum of 3 years’ leadership experience in the Hotel industry.
• Candidates should have extensive knowledge of the Hotel/Casino industry and the Las Vegas area.
• Proven experience in managing multiple priorities simultaneously and meeting deadlines.
• Must possess excellent communication skills, both verbal and written.
• Candidate should possess feedback skills at all levels; ability to push back and challenge status quo in and out of the office as well as give strong motivational feedback.
• Must have negotiation, problem solving & decision making skills.
• Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision.
• Ability to compute basic mathematical calculations. Ability to decipher various reports and create reports upon request.
• Must be available to wor