Client Efficiency Manager

Job DetailsLevel: ManagementJob Location: Oklahoma City Office - Oklahoma City, OK 73120Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $70,000.00 - $85,000.00 SalaryJob Description

The Client Efficiency Manager is responsible for driving continuous improvement, operational efficiency, and service quality across healthcare enrollments, implementation and client engagements. This role partners with client stakeholders, clinical teams, and internal operational leaders to enhance performance, optimize workflows, reduce costs, and improve customer outcomes.

The ideal candidate combines healthcare and banking industry expertise with operational excellence methodologies (Lean, Six Sigma, Agile) and strong client-facing leadership skills.

 

Duties and Responsibilities


Serve as a trusted advisor to healthcare and banking clients on operational performance and transformation initiatives related to RMS Solutions and Healthcare Revenue Cycle Integration.
Assess current-state enrollment, implementation and support processes and identify opportunities for efficiency, cost reduction, and quality improvement.
Design and implement standardized workflows and best practices across client delivery teams.
Manage and standardize the Change Request Process across clients, bank and client facing teams. Partner with internal teams for quality outcomes.
Drive root cause analysis and corrective action plans for performance gaps related to client impact events, solutions or processes.
Define and monitor KPIs related to quality, service levels and department goals.
Build dashboards and report frameworks to track metrics within Salesforce and or Sisense.
Support talent development within teams.
Manage short-term project related to client enhancement or feature roll outs.
Other duties as assigned.

QualificationsQualifications

Experience


8+ years of healthcare operations experience in revenue cycle or healthcare banking.



3+ years in operational excellence, process improvement, or transformation leadership roles.
3+ years healthcare enrollment background or related experience
Experience working directly with healthcare providers, payers, or health systems.
Demonstrated success leading large-scale performance improvement initiatives.


Certifications (Preferred)


Lean Six Sigma Black Belt or Green Belt
PMP or equivalent project management certification


Skills & Competencies


Strong analytical and problem-solving skills
Executive presence and client-facing communication skills
Deep understanding of healthcare workflows (payer, provider and banking)
Data-driven decision-making capability
Change management expertise
Ability to influence without direct authority
Financial acumen (budgeting, cost analysis, ROI modeling)
Technical Acumen related to file specs and integration


 

Education

Bachelor’s degree in healthcare administration, Business, Public Health, or related field.


 

Environmental Conditions

Indoor climate-controlled environment. Moderate to quiet noise level.

 

Physical requirements

While performing the duties of this Job, the employee is regularly required to communicate verbally and in the written form. The employee is physically required to utilize a laptop and other electronic devices effectively. The employee must lift and/or move up to 20 pounds (laptop computer, bag, and accessories). Specific vision abilities required by this job include close vision and distance vision.