Assistant General Manager

POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. 

 

The Assistant General Manager assists the General Manager in overseeing and directing all aspects of hotel operations including guest service, engineering, rooms, food & beverage, accounting and human resources.  In some circumstances, the Assistant General Manager may also be assigned responsibility for a specific hotel department.  The Assistant General Manager directs operations in alignment with the direction of the General Manager, Company, brand standards and local, state and national regulations.  Responsible for quality service, meeting/exceeding financial goals, short- and long-term planning and day-to-day operations. Recommends the budget, business plan, capital expenditures and directs within approved plans and objectives. 

 

This position directly manages assigned staff and indirectly manages all subordinates.  Articulates Company goals to the staff.  Demonstrates commitment to these goals through work ethic, integrity and respect for the Company and associates.  Unites associates in a common commitment to achieve and exceed these goals.  Works closely with management throughout the hotel and the Company.  Impresses guests with quality and timely service in a pleasant and friendly manner

 

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Guest Satisfaction – Direct and ensure standards and procedures are followed. Direct staff schedules to ensure adequate coverage while managing the budget.  Ensure timely response to guest needs.  Resolve guest complaints as appropriate to maintain guest satisfaction.  Regularly review service scores to identify areas needing improvement and implement appropriate changes.  Ensure the staff regularly adheres to all guest service basics such as uniforms, name tags and proper guest greeting.  Be knowledgeable on hotel facilities, services and the city to assist guests as appropriate.

 

Human Resources – In conjunction with the Human Resources department, direct recruiting, hiring, training, development and retention of a motivated and efficient staff. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.  Ensure all required training occurs including orientation, safety, fire, and blood-borne pathogen.  Coach, counsel, resolve conflicts, discipline and terminate as appropriate through fair treatment and in compliance with Company policies and procedures.  Conduct associate performance and salary reviews in a timely manner and in accordance with Company guidelines.  Ensure all policies and procedures are followed.  Insist on a work environment that is free from harassment.  Promote the hotel as an employer of choice in the community.

 

Profitability – Develop, recommend, implement and manage the annual budget, business plan, and objectives to meet/exceed expectations. Ensure costs are within budgeted guidelines.  Review vendors and products to ensure procurement of top-quality products at minimum prices.  If necessary, develop action steps to correct any expense problems.  Develop and direct improvements to capture more guests and a larger share of the local market.  Investigate new and improved equipment, techniques and service methods.  Submit recommendations for changes and improvements to the General Manager.

 

Life Safety/Risk Management – Assist the General Manager with hotel life safety. Direct and promote an accident prevention program to minimize liabilities and related expenses.  Ensure appropriate sanitary, safety, security and emergency procedures are in place, followed and comply with policies, standards and regulations.  Ensure the staff is proficient in sanitary, safety, security and emergency procedures. Notify the General Manager of any potential liability and propose proper course of action to prevent the hotel from incurring any such liability.  Make recommendations to the General Manager on additional safeguards as appropriate.  Practice safe work habits.

 

Asset Management - Walk the property daily to identify issues and to speak with and listen to associates. Ensure preventative maintenance programs are in place to protect assets and maintenance related problems are reported to Engineering through proper channels.  Ensure efficient and effective cleanlines