Head of Customer Success & Account Management

Company Description

Kalos is an early stage, high-growth startup based in San Francisco, CA. We built Blue – an AI Agent that is the world's best performance marketer. Blue works 24/7 to build and optimize ad campaigns to help our customers grow faster.

We are 5 people, and you'd be #6 on the team.

Our early customers include well-known Silicon Valley tech companies, including multiple unicorns. We have more demand than we've been able to service. We're hiring on many fronts and it's time to go faster.

Role Description

As Head of Customer Success & Account Management, you'll work hand in hand with CEO at Kalos and define and lead our approach to the most important part of our business: working with our amazing customers!

This is a leadership role, where you'll start the function from scratch. You should be excited to dig in and work directly with customers as an IC. When it's time to scale the team, you'll recruit and grow your team.

You'll learn to become an expert in digital advertising (across Linkedin ads, Google ads, and more) and help users use them successfully with the Kalos platform.

What You’ll Do

• Implementation: Conduct onboarding calls, setup technology, and ensure customers have what they need to succeed with our platform.

• Enable Customer Outcomes: Learn what matters to customers, help strategize with them and act as a business strategist for them. Guide on how to use Kalos and can do so to improve and grow faster. Monitor and improve customer retention, satisfaction, and analyze customer feedback to identify improvements.

• Guide Product Strategy: Help us learn from customer feedback and deliver feedback to our engineering team to guide company strategy & prioritization. Help us lay out systematic ways to track and drive progress.

• Build a world class team: Start as an IC, then when it's time to expand, build out your function.

Qualifications

• Experience: 8+ years in a fast-paced, high-growth environment, in account management or customer success roles.

• Skillset: Strong analytical skills with a data-driven mindset. Exceptional project management and organizational abilities.

• Execution-Focused: You thrive on moving fast, taking ownership, and delivering results that drive revenue and growth.

• Collaborative: You have experience working cross-functionally and influencing others to achieve shared goals.

• Adaptability: Comfortable navigating ambiguity and tackling a variety of challenges.

Location

Preferred in person in San Francisco, but open to remote.