Sr. Director Chief Risk and Compliance

Applicants must have current authorization to work in the United States on a full-time basis.

The Senior Director, Chief Risk & Compliance Officer (CRCO), is responsible for leading and overseeing Midland Credit Management’s regulatory compliance and risk management programs. This executive role ensures compliance with applicable consumer protection laws governing the company’s core business, as well as emerging regulatory requirements associated with expansion into new or adjacent lines of business.

The CRCO designs, implements, and continuously evolves the company’s Compliance Management System (CMS) and Enterprise Risk Management (ERM) framework, including risk assessments, reporting, education, and governance. This position works closely with Enterprise Risk Management, the Board of Directors, executive leadership, regulators, and business partners to ensure the organization proactively identifies, manages, and mitigates risk while maintaining compliance with state and federal regulations.

Acting as both architect and steward, the CRCO provides strategic leadership and day-to-day oversight of risk and compliance programs, ensuring they scale effectively with business growth and regulatory complexity. In execution, this person will need to be able to respond to changing regulations, market conditions, and emerging risks.

Direct reports: The CRCO manages a global team of 20+ Risk and Compliance professionals (US, Costa Rica, India)

PRINCIPAL RESPONSIBILITIES

Compliance Management System -

Develop and manage the Midland Credit Management Compliance Management System (CMS) program to ensure effective governance, monitoring and continuous improvement of compliance activities. 

(1) Design and oversee CMS governance including through Board and Compliance Committee engagement
(2) Establish and maintain company-wide standards, policies, and procedures
(3) Develop appropriate training, education, and awareness programs
(4) Oversee design and maintenance of compliance testing program including partnering with the business on remediation and report results to senior management and the Board of Directors

(5) Establish and maintain protocols for monitoring and reviewing complaints and disputes to improve consumer experience and business process.
(6) Maintain Chief Compliance Officer certification and debt buyer certification with Receivables Management Association International (RMAi) and oversee the company’s compliance with RMAi certification standards.

Risk Management Program -

Develop and maintain enterprise-wide risk management program aligned with Encore Capital Group and its subsidiaries.

(1) Develop comprehensive risk registers and risk assessments in partnership with all business and functional areas
(2) Advise business and functional leadership on how to consider and manage risk while planning business strategy and operations
(3) Design senior-level and MCM and Encore Board-level risk reporting
(4) Design necessary risk related training and guidance to relevant employees

(5) Owns MCM’s risk governance review and approval process for all company AI initiatives and participates in the overall company AI Center of Excellence

Business Advisory –

Serve as a strategic partner with business and support functions to identify and controls risks including legal and regulatory associated with business strategy, projects, and operations. Advise business on design and establishment of First Line of Defense program to ensure business and functional areas are establishing appropriate oversight of operations and activities including monitoring and reporting to senior management

Regulatory and Issuer Exam Management –

Coordinate examination of compliance programs with external authorities (e.g. CFPB, State and Federal agencies).  Maintain relationships with key regulators.  In doing this, this person will need to have strong skills to guide and influence the organization's risk culture and practices.

Compliance Issue and Risk Incident Management -

Develop enterprise-wide compliance issue and risk incident tracking and aggregation processes. Advise business on management and remediation of compliance issues and risk incidents. Track issues and perform related reporting including appropriate senior-level escalation

Regulatory and Legislative Implementation –

Leverage corporate resources within the Legal and Corporate Government Affairs team to monitor regulatory change. Participate in review of proposed legislation and Encore's response. Partner with businesses to drive implement