Senior Associate, Product Manager - Capital One Travel

Senior Associate, Product Manager - Capital One Travel

We are looking for a Product Manager to join our team in Capital One Travel. This role is a Product Manager responsible for the end-to-end customer experience of our travel fintech products as part of our Capital One Travel fintech team. We are a fast-paced, get-stuff-done team solving difficult problems in unique ways. We’re focused on scaling our products to millions of customers and refining the experience to create a product that customers can’t live without.

As a Travel Product Manager, you will:

• Work with internal stakeholders and external partners to build the future of Capital One Travel fintech in partnership with Hopper.

• Partner with business & design peers to craft a product strategy for what the ideal fintech customer experience should be. You’ll be responsible for optimizing in market products through rapid testing and contributing to the development of new fintech products.

• Be obsessed with creating exceptional customer experiences. You’ll deep dive into customer feedback, lead usability and observational research in partnership with our design team, synthesize feedback and learnings, and leverage those insights to prioritize optimizations and new features on the backlog.

• Think strategically about how to prioritize the roadmap in a way that balances building a product that customers love and driving growth and value for our growing business.

Product Management 

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you

 

In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas:

• Human Centered 

  • You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design

  • You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test

• Business Focused 

  • Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs

  • You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk

• Technology Driven 

  • You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology 

  • You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers

  • You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy

• Transformational Leadership 

  • By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams

  • You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert

We want you if you are: 

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges