Information Technology AV and Special Projects Staff

The Aerospace Corporation is the trusted partner to the nation’s space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space— delivering innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our team, you’ll be part of a special collection of problem solvers, thought leaders, and innovators. Join us and take your place in space.

Job Summary 

As the Information Technology AV and Special Projects Staff (IT Operations Coordinator III/IV) you will lead IT operations as one of the primary coordinators for Enterprise Services Integration and specialized AV/special projects. You will serve as the Single Point of Contact (SPOC) for comprehensive IT operations across classified and unclassified environments, managing daily operations, providing hands-on technical support, and coordinating between stakeholders, customers, and internal teams. This is an exciting opportunity to shape how we deliver IT services.

The selected candidate will be required to work full-time on-site at our facility in Colorado Springs, CO.

What You’ll Be Doing

Operational Leadership & Coordination

• Coordinate site maintenance schedules, perform system upgrades, and handle daily operational tasks

• Manage reactive (incident-driven) and proactive (preventative) IT processes including emergency responses, system health checks, and patch management

• Maintain local CCF/IDF communications closets, track IT inventory, and oversee Xerox print fleet operations

• Coordinate annual DRP refresh activities by reconciling inventory with ServiceNow CMDB

Technical Support & Project Management

• Provide hands-on technical support and serve as escalation point for complex IT challenges

• Monitor ticket estate using ServiceNow, ensuring timely escalation and resolution of incidents

• Use Jira to track projects including new IT services and infrastructure upgrades

• Gather requirements, plan and support IT projects, and complex corporate events

Stakeholder Engagement & Strategic Planning

• Interact with program support and executive personnel to understand unique site needs and identify audio visual, conferencing, and special project requirements

• Work closely with Aerospace IT leadership, program leadership, and domain experts to solution and support needs with techniques and tools compatible with Aerospace's enterprise architecture

• Liaison among Facilities, Security, Corporate Communications, and Enterprise Services teams

• Collaborate with event planners to ensure IT systems support scheduled events

Team & Vendor Management

• Oversee contracted IT resources by communicating priorities and assigning tickets/tasks for completion

• Monitor contractor performance to ensure service requirements are met or exceeded

Service Excellence

• Ensure high-quality, reliable, long-term support for implemented solutions

• Manage customer experience and expectations through evaluation of feedback, efficient practices, and continuous improvement of services

• Review processes to increase efficiency and ensure compliance with internal standards and security requirements

What You Need to be Successful

Minimum Requirements for the Information Technology AV and Special Projects Staff (IT Operations Coordinator III) include:  

• Minimum (5) years of progressive experience in IT systems administration, infrastructure management, or related technical operations is required

• Proven track record of eliciting stakeholder requirements and translating them into effective technical solutions

• Demonstrated proficiency with IT service management (ITSM) tools and frameworks such as ServiceNow, ITIL, or similar platforms

• Strong commitment to service excellence with a customer-centric approach to user experience and operational delivery

• Excellent interpersonal skills with ability to build collaborative relationships across techn