Senior Solutions Engineer

Location: New York (Grand Central), NY (In-office 4x per week)

Company: Kizen, www.kizen.com

About Us

Kizen’s Platform, AI Agents & True Context Technology (TCT) power millions of mission-critical experiences for leading organizations in highly regulated industries (insurance, healthcare, financial services).

Our platform helps organizations automate the workflows that matter most — from helping insurance agents manage contracting and commissions, to enabling healthcare providers to deliver proactive patient care, to empowering financial institutions to classify documents and extract data automatically.

And that’s just the beginning. With Kizen, developers can build new enterprise applications and impactful AI agents, while business users can customize dashboards and agents using natural language, low-code, or code — all on the same platform.

What used to take months or years to build, configure, and connect now takes just days. Kizen combines powerful pre-built agents and use cases with an enterprise platform for automation and data connection — all built on an AI-first architecture that’s easy to adopt, scale, and trust.

We’re solving real operational problems and helping the world’s most complex organizations work faster, smarter, and more humanely.

Join us in transforming how industries work — one workflow, one agent, and one customer success story at a time.

About the Role

We are seeking a dynamic Senior Solutions Engineer to join our growing team. In this customer-facing role, you will partner with our GTM organization to drive successful post-sale implementations. Reporting directly to the VP of Solutions, you will leverage your technical expertise in enterprise solutions to showcase Kizen's value, solve complex customer challenges, and ensure seamless adoption. 

Key Responsibilities 

What You’ll be Doing

• Leading business discovery and translating complex requirements into clear, actionable technical documentation
• Developing clear pictures of the current state of the tech stack in large enterprises, helping them understand future state, and charting a clear course from today to where they want to be
• Working with large enterprises architecting digital and process transformation - you must be able to build coalitions across diverse groups with different goal
• Configuring scalable solutions for clients within Kizen, executing their business requirements
• Transforming client needs into powerful solutions using our low-code platform
• Guiding clients through the entire deployment journey — from kickoff to go-live
• Working with APIs, automation tools (like Zapier/Workato), and data pipelines to build seamless integrations between platforms
• Cleaning and transforming data to ensure every field lands in the right place, at the right time
• Delivering hands-on training to help clients unlock the full potential of Kizen
• Continuously identifying areas to improve processes using real-time data insights
• Tracking tasks, reporting progress, and proactively clearing blockers to keep things moving fast
• Becoming a trusted advisor to clients by translating technical complexities into simple, clear guidance

Requirements

Minimum Requirements — What You Bring

• 5+ years of experience in enterprise consulting, solution architecture, or SaaS implementation
• Strong consulting background — with a deep understanding of business processes, operations, and workflow optimization
• Experience designing data models and integrations (APIs, ETL processes), particularly between systems like EMRs, CRMs, ERPs, etc.
• Hands-on experience with data transformation (Excel, Python, ETL/API work)
• Demonstrated ability to write clear business and technical requirements
• Hands-on technology implementation skills (configuring, testing, iterating SaaS solutions)
• Fast learner able to quickly ramp into new industries and use cases with confidence and curiosity
• Executive presence with excellent verbal, written, and visual communication skills
• A knack for teaching others — whether it’s running a training or creating killer documentation
• Proactive mindset: you don’t wait for problems to come to you — you go find them (and fix them)
• Obsessive attention to detail — you take pride in precision
• A growth mindset: you're hungry to learn, adapt, and level up every single day

Ideal Candidate will have:

• Experience in regulated industries like healthcare, insurance, or financial services
• Strong technical foundation with the ability to di