Residential Outreach Manager

Residential Outreach Manager (Excelsior House)

This is a full-time and on-site position based in Inglewood, CA. Candidates must be able to travel between Inglewood, Culver City and Pacoima sites as needed.

The pay range for this role is between $86,031 - $98,936 annually.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 290,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

Summary

As the Residential Outreach Manager, you will build and maintain referral partnerships with hospitals, child welfare agencies, probation departments, schools, emergency departments, and community-based providers to support access to residential behavioral health services for young adults. Serving as the primary liaison for our Crisis Residential Treatment Center (Excelsior) and Substance Use Residential Treatment Program (Via Avanta), you will strengthen referral pathways, provide outreach and education to community partners, and help ensure clients are appropriately matched to care. Working across both residential sites and in the community, you will play a key role in increasing referral volume, maximizing bed utilization, reducing admission barriers, and supporting client engagement strategies that promote retention and successful program completion.

Primary Duties

Partnership Development & Management

• Develops, builds, and maintains formal referral partnerships with hospitals, county systems, schools, probation, child welfare agencies, and community-based providers, especially those who work with young adults.
• Cultivates and deepens partnerships that currently exist to enhance client enrollment.
• Establishes clear referral protocols, communication pathways, and response timelines with key stakeholders.
• Serves as the primary point of contact for referral partners to strengthen trust, consistency, and coordination.

Outreach, Education & System Engagement

• Conducts regular outreach activities, including presentations, information sessions, trainings, and case consultation with external partners, with the goal of increasing enrollment.
• Educates referral sources on program criteria, admission processes, clinical appropriateness, and available levels of care.
• Represents residential programs at community meetings, interagency forums, and system-wide coordination bodies.
• Supports development and distribution of outreach materials, presentations, and referral education resources.

Referral Flow & Admissions Optimization

• Works closely with intake and clinical teams to streamline referral-to-admission workflows and reduce placement delays.
• Facilitates real-time coordination between referral sources and internal admissions processes to support timely and appropriate placement.
• Identifies and addresses barriers in referral pathways and recommends process improvements.

Data Monitoring & Performance Improvement

• Monitors and improves key performance indicators related to referrals (i.e. referral response time, time to admission, referral to admission conversion rates, lost referrals); census (i.e. occupancy, average length of stay, vacant bed days, time-to-fill vacancies) and young adults (i.e. referral growth, engagement rates, completion rates).
• Tracks partnership and outreach activity, monitors referral trends and effectiveness of outreach strategies and adjusts engagement plans based on data and system needs.
• Supports achievement of organizational targets for residential census growth and increased admissions from formal referral partnerships.

Collaboration & Internal Coordination

• Collaborates closely with residential leadership, intake/discharge coordinators, clinical teams, and operations staff to ensure alignment in referral criteria and admission decisi