AVP, EFS Advice & Team Member Experience

<p><strong>OUR BOTTOM LINE IS DIFFERENT.</strong></p><p><strong>There’s something special about working at ATB, </strong>and it’s been recognized on every <a href="https://www.atb.com/company/careers/why-atb/" rel="nofollow noreferrer noopener">top employer list</a> that matters. Maybe it’s our exceptional culture where your <a href="https://www.atb.com/company/careers/why-atb/benefits/" rel="nofollow noreferrer noopener">total wellness </a>is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for <a href="https://www.atb.com/company/careers/why-atb/our-values/" rel="nofollow noreferrer noopener">making <em>it</em> possible</a> for fellow Albertans—even the ones who aren’t our clients. </p><p>Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.</p> <p><strong>Department:</strong> Everyday Financial Services (EFS)</p><p><strong>Job Number: </strong>6107</p><p><strong>Location:</strong> Edmonton / Calgary, Alberta (This is a hybrid role with on-site activities across Alberta) #LI-Hybrid</p><p><strong>Apply by: </strong>April 30, 2023</p><p><strong>Paygrade:</strong> P-OTH</p><p><strong>System Title:</strong> Leader 11, Strategy Analysis</p><p><strong># Positions available: </strong>1</p><p><strong>Leader Name:</strong> SVP, EFS Strategy &amp; Growth </p> <p><strong>As ATB’s next Associate Vice President, EFS Advice &amp; Team Member Experience,</strong> you will create a winning client and team member experience for Everyday Financial Services (EFS). EFS is the forefront of ATB’s brand through our more than 280 branches, agencies, client care or entrepreneur centers distributed throughout Alberta along with our digital and online systems.</p><p>In delivering on this mandate, you will lead a team in service of defining and designing how EFS can not only meet, but strategically differentiate, on client advice and team member enablement. You will connect the evolving expectations of our clients with the design of team member learning systems and accelerate the capabilities of our workforce to deliver on our client-centric strategy. This role is key in driving world class retail and small business banking talent in an ever changing digital/physical ecosystem. </p><p>Working across the business unit and ATB, you will accelerate our client-facing roles with capacity to deliver on our client differentiation strategy. You will be accountable for the ongoing development of an integrated enablement and practice management system for EFS that includes onboarding, training, learning systems, development, and coaching. You will also have accountability for the coordination and implementation of EFS’ Diversity, Inclusion &amp; Belonging (DIB) strategy.</p><p>The Associate Vice President reports into the SVP, EFS Strategy &amp; Growth and is an acting member of the business unit’s senior leadership team, with a main focus to provide strategic and operational leadership that ensures team members are delivering on our differentiated value proposition. You will also collaborate with the business unit’s Market Vice Presidents, Operations &amp; Enablement team, and hold key relationships with our People, Culture, Brand and Communications (PCBC) team.</p><p><strong>Accountabilities:</strong></p><ul> <li>Lead a team that will design, prioritize, sequence and implement team member learning and development strategies, programs and tools that leverage our current offerings while anticipating future needs (e.g. omni channel strategy, digital adoption) to differentiate ATB.<ul> <li>Oversee the creation and implementation of a framework for continuous development in the EFS team member journey - from onboarding, training, development, coaching and ongoing career development for team members and EFS leaders.</li> <li>Develop, validate, implement, review and revise a long-term plan for team practice management, mentorship and coaching.</li> <li>Develop and grow the domain skills of leadership across the business unit.</li> <li>Build a learning model to complement the workforce of the future body of work and ensure forward-oriented strategies and objectives and aligned to iterative and scalable learning programs over time.</li> <li>Curate and source meaningful learning content that effectively supports team members in delivering on near and long term business goals while creating an ecosystem model that supports career development and growth within ATB.</li> <li>Identify strategic opportunities to build and implement programs to manage, develop and retain EFS team members.</li> <li>Collaborate with People, Culture, Brand and Communications (PCBC) and other stakeholder