Team Lead Customer Experience

Kenvue is currently recruiting for:

Team Lead Customer Experience

This position reports to Director, Customer Logistics and is based at Cumberland CFT Office (RI) or Summit Headquarter Office (NJ).

Who we are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson’s and BAND-AID® Brand Adhesive Bandages that you already know and love. Science is our passion; care is our talent. Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to: Director, Customer Logistics

Location: Cumberland, RI or Skillman, NJ Kenvue’s corporate headquarters is currently located in Skillman NJ, but is scheduled to move to Summit, NJ in or around early 2025.

Travel %: 10%

Pay: $92,000-$149,500

What you will do 

The Team Lead Customer Experience is responsible for Collaborative Forecasting Planning and Replenishment (CPFR) activities with our customers, direct supervision and leadership for Analysts with responsibility for Collaborative Forecasting Planning and Replenishment (CPFR), as well as the development and implementation, when appropriate, of Joint Business Plans with their Customers.

The qualified candidate will collaborate with internal Supply Chain operations partners to improve logistics and ordering efficiencies and drive on time in full delivery and RIS improvements. They will support all sales efforts to drive collaborative topline and forecast attainment. They will achieve customer penetration and relationship building across various levels of management and in the functional areas of replenishment, merchandising, logistics, accounts payable, EDI, and sales to develop customer specific improvement strategies and tactics.

The Team Lead Customer Experience will also be responsible for developing and managing project plans, timelines, and budgets to ensure successful project completion for improvement opportunities that may arise as part of the daily partnership with key internal and external stakeholders.

Key Responsibilities

• End-to-end logistics activities across the customer base, including functional responsibilities such as CPFR, Order Management and Customer Logistics with indirect matrix responsibility to the revenue center of excellence.
• Study & measure Deliver processes & performance; drive alignment to enhance & harmonize at both the tactical & strategic levels. Develop strategic plans to drive ongoing improvements in service, supply, delivery, and efficiency, as well as creative & innovative uses of process and technology.
• Key Performance Indicators for this role include improved service (Retail In Stock and OTIF-D), efficient ordering (Order Blocks/Touches), inventory optimization (DOS), and improved logistics efficiencies (Cost to Deliver). Secondary indicators will be Deliver Enabled Value and overall customer P&L influence.