Field Technician II

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking Field Technicians II to support field operations across multiple U.S markets.

Location:

***Please note that this role follows an hybrid work model. Field Technicians are required to work onsite at a Zayo office a couple of days each week and perform field work in the surrounding area. Our ideal candidate will reside within an hour commute of a Zayo office location.

Our Field Technician II is moderately proficient in the troubleshooting and maintenance of various types of equipment noted. Our ideal Field Technician II has a strong technical, mechanical and electrical background and is familiar and proficient around all major manufacturers of transport equipment, low/high voltage electrical systems, DC power plant as well as knowledgeable in critical infrastructure, ISP/OSP and all associated test systems to include optical, electrical and power testing equipment associated with the telecommunications industry.

Our Field Technician II will proficiently install, test or turn up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment with limited supervision from the team lead or manager. They'll also troubleshoot and handle maintenance of various types of equipment (i.e. Ciena, Nokia, Infinera, Juniper, Cisco)

The assigned shift may vary based on needs of the business and typically includes an "On-Call" shift rotation.

Responsibilities:

• Perform a variety of functions based on the need of their assigned geographic area. Operate under some supervision.
• Participate in meetings or requiring functions related to projects and processes.
• Perform installation and installation commissioning, troubleshooting, and handling of optical transmission systems with guidance from leadership.
• Perform OTDR, Ethernet, BER, and SONET acceptance testing.
• Complete installation, decommissioning, and troubleshooting of network and customer services.
• Provide preliminary site surveys for building entrance construction requirements and equipment space availability.
• Responsible for preventable and demand maintenance of the network, critical infrastructure (commonly referred to as facilities), and materials management.
• Own understanding, learning, and executing to Zayo’s standards for installation, maintenance, troubleshooting, and safekeeping of the network.
• Install, label, scope & clean, and test fiber optic patch cords.
• Sometimes assigned to outside plant network in a given market, including metro and long haul fibers.
• Proactively seek and identify potential network problems and report these issues before becoming service affecting events. This includes action to resolve issues identified during routine preventative maintenance conducted during defined timelines.
• Meet documented objectives and goals as business needs define.
• Write routine reports, fill out documentation such as site surveys, fiber panels audits, close out packages, power audit reports as well as effectively communicate with customers, management, peers, and contractors, as well as other members of the organization.
• Resolve problems in complex situations.
• Use deductive reasoning skills to improve the customer experience and network performance.
• Inspect outdoor cabinets, buried cable, construction sites, and other facilities in various environments, weather conditions, temperatures, various terrains with potential exposure to various types of vegetation and/or wild life.
• Assist other employees with tasks as needed.
• Act as a resource for less experienced Field Technicians.
• Conduct a routine inspection of company issued vehicle to ensure it is in a safe operating condition.
• Follow all personal safety policies and procedures.
• Participate in a scheduled on-call rotation supporting after-hours activity as required
• Flexibility to work occasional long shifts with overnight travel as necessary.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent
• Minimum of two (2) years Telecom Field experience: installing, testing or turning up a variety of telecommunications equipment in