The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. 

Job Description

About the Role

The New York Times is looking for a Client Success Manager to join our Advertising Sales operations team. As a Client Success Manager you oversee customer success and retention for advertising clients by providing the best daily account management. You will be both an internal and client-facing and is instrumental in making us the most effective media partner for our clients.You will report to the Executive Director, Sales Operations.

This is a hybrid position, based in our New York City headquarters.

Responsibilities:

• Responsible for operationally supporting an important set of accounts through the full life-cycle of the business. 

• Lead client contact and coordination with top-tier clients to ensure the best, high-touch service.

• Develop relationships with advertising agencies and clients; become their go-to person, keeping clients positively engaged with The New York Times and our products.

• Manage and facilitate a smooth sales process from pre-sale through post-sale.

• Assist the Sales Directors with renewals through life-cycle management of campaigns for our main set of clients.

• Help guide the development of new and current client partnerships, including the RFP (Requests for Proposal) process, using the full scope of NYT ad products that address the advertiser’s needs and campaign goals for both print and digital.

• Lead workflow of pre- and post-digital and print ad campaigns, working on behalf of sales with other departments such as Research, Ad Ops, Sales Development, Ad Products and the Content Studio.

• Participate in strategic and creative brainstorming sessions and take an active interest in business development.

Basic Qualifications:

• Bachelor’s Degree

• 1to 3 years of digital/print advertising/media experience in advertising sales coordination roles

• Experienced with Google Suite and Microsoft Tools

• Experienced with Salesforce

• Experience managing a diverse team of talent across multiple disciplines

• Experience with complex, multi-faceted and multi-discipline projects including varying partners within an organization

• Experience with diverse ways of working, comfortable overseeing process design, optimization, and implementation

Preferred Qualifications:

• Digital media experience

• Curiosity in learning about Advertising

• Experience in digital product organizations

The annual base pay range for this role is between $79,364.81 and $91,874.93.

The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email reasonable.accommodations@nytimes.com.  Em