Guest Services/Spa Coordinator

Description

Join the Award-Winning Complexions Spa Team – Guest Services Position (Albany Location)

Voted Best Spa by Capital Region Living, Saratoga Today, and the Times Union for multiple years, Complexions Spa is more than just a spa—it’s a place where passion meets purpose.

We’re currently seeking enthusiastic, organized, and service-driven individuals to join our Guest Services team. If you thrive in a fast-paced, wellness-focused environment and love making people feel seen, heard, and pampered—this could be your perfect fit.

What You'll Do: Job Description

As a Guest Services Specialist, you'll be the first and last point of contact for our guests—ensuring every visit is seamless, uplifting, and memorable.

• Coordinate spa schedules and manage guest flow with ease and professionalism
   
• Provide exceptional service while educating guests on treatments, retail products, and membership options
   
• Support front desk operations including phone handling, check-ins/outs, and appointment booking
   
• Help meet team sales goals by recommending retail and gift card purchases
   
• Ensure every guest's experience is five-star—from what they see and hear to what they smell and feel
   
• Collaborate with department leads to support daily operations and guest satisfaction
   
• Maintain high attention to detail and uphold all company policies
   

What We’re Looking For:

• A positive attitude and a passion for hospitality
   
• Strong communication and organizational skills
   
• The ability to multitask and remain calm under pressure
   
• A genuine desire to help others and be a part of something meaningful
   
• Previous experience in hospitality or customer service preferred, but not required—we’ll train the right person!
   

? Perks of Being Part of the Complexions Family:

• Starting pay of $18/hour + performance bonuses
   
• Full-time position with paid vacation, holidays, and retirement plan
   
• Employee discounts on services and products
   
• Career growth opportunities and ongoing training
   
• A beautiful, professional, and supportive work environment
   
• Be part of a passionate, award-winning team that values excellence and wellness
   

If you’re ready to make a difference in people’s lives while building a rewarding career in the spa and wellness industry, we’d love to meet you!

Apply today with your resume and join the Complexions Spa Family.

Requirements

Required experience: Retail sales experience a must with a minimum of one 1 year / Computer Skills

Full and part time positions available.