Consumer Service Associate

Anticipated End Date:

2025-08-29

Position Title:

Consumer Service Associate

Job Description:

Consumer Service Associate

220 Virginia Avenue, Indianapolis, IN

Location: Virtual:  This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

This position will have on-site training Monday -Thursday for the first 8 weeks, onsite  post training (Nesting) for additional 6 weeks and 60 days after Nesting. You will work virtually on Friday’s. You must have 100% attendance during the full training period. Start date: 8/25/2025.

•    Onsite training will be M-F 8:00am-4:30pm EST
•    Ability to work any 8-hour shift M-F between 8am and 8pm EST, possible weekend OT as needed
•    Ability to work from home with internet access and a quiet and private workspace; moving to a virtual work environment could happen after the first 6 months.

The Consumer Service Associate is responsible for assisting national marquee client(s) and members using a variety of platforms and services models including but not limited to the At Your Service Model.

How you will make an impact:

• Understands and communicates the benefit design packages to members as defined by employer.  

• Interacts with members verbally and in written form to ensure appropriate engagement is achieved.  

• Interprets plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.  

• Assist in increasing member's engagement into appropriate programs and offerings.  

• Acts as trusted advisor and educator on health care related inquiries.  

• Ability to Work any 8 hour shift Monday - Friday between 8am and 8pm, with possible weekend OT as needed.

• Ability to work from home with internet access and a quiet and private workspace; moving to a virtual work environment could happen after the first 6 months.

Minimum Requirements

• HS diploma or equivalent and a minimum of 5+ years of experience in customer service; or any combination of education and experience which would provide an equivalent background.  

Preferred Skills, Capabilities and Experiences

• BA/BS preferred.

• Experience in successful resolution of high level/sensitive customer service issues preferred.

• Knowledge of At Your Service Model preferred.

• Knowledge of Voice of the Customer Model preferred.

• Anthem Health Guide experience preferred.

• Voice of the Customer experience preferred.

• Excellent communication skills, empathy, and problem solving skills preferred.

Job Level:

Non-Management Non-Exempt

Workshift:

Job Family:

CUS > Client Services

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and i