Corporate Client Support Specialist

What we do?

UniCredit in Poland belongs to one of the largest financial groups in Europe, serving over 15 million Clients, including one million businesses. We are building a new banking model that combines the speed and appeal of a fintech with the strength and stability of a universal bank. We draw on 150 years of experience and the unique expertise of our teams, acting as the Group’s pan-European innovation hub.

We are creating ultra-fast and transparent banking with an “all-in-one” application and new opportunities for all Clients - individual, business, and corporate. We provide full omnichannel service thanks to a network of flagship branches in key Polish cities and our Support Center.

Our greatest value is our People - a Team of creative experts who thrive in a dynamic and innovative environment. We focus on collaboration, engagement, and achieving ambitious goals.

We are looking for a Corporate Client Support Specialist to join us at this pivotal moment, share our vision, and help shape the future of European banking.

What you will be doing?

• Conduct preparatory work for new projects, document operational processes, support planning efforts, and proactively identify inefficiencies to recommend and implement process improvements.

• Develop and maintain troubleshooting instructions; lead knowledge transfer and training sessions to ensure efficient onboarding and continuous development of support teams.

• Perform regular quality review checks to ensure service consistency and drive continuous improvement in operational delivery.

• Manage the complete invoicing lifecycle, including data validation, interest revenue reporting, and execution of soft collection strategies for outstanding payments.

• Compile, analyze, and distribute SLA/KPI performance reports; lead monthly support reviews to assess service quality, team performance, and highlight trends for improvement.

• Support teams by coordinating the collection of necessary documentation and information required for audits and compliance review.

• Provide daily operational support by monitoring support tickets, ensuring timely resolution, and escalating complex issues or manual requests to back-office or third-line support as needed.

• Facilitate and actively participate in meetings with partners and internal stakeholders; contribute to weekly support calls to align priorities, address challenges, and coordinate ongoing activities.

Skills you should have

• Bachelor’s degree in Finance or a related field.

• Minimum of 2 years of experience in operations or customer support within core banking sectors.

• Proven experience working with corporate clients, including issue resolution and stakeholder engagement.

• Adaptable to dynamic environments and evolving operational demands.

• Good level of Polish and English, with strong written and verbal communication skills.

• Strong analytical and problem-solving skills; capable of troubleshooting and resolving complex operational issues independently.

• Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.

• Familiarity with tools such as Jira, Excel, and other ticketing/reporting platforms is a strong plus.

• Solid understanding of operational processes, including SLAs and KPIs; experience in process improvement initiatives is an advantage.

• Demonstrated ability to work effectively with cross-functional and multicultural teams.

• Self-motivated with a proactive attitude and the initiative to identify and implement improvements.

What we offer

You will get an opportunity to work in an innovative, digital bank applying state of the art approaches and technologies. 
Unless limited by banking regulations we offer a flexible form of contract.
You will be provided an Individual Development Budget, dedicated to enhancing your professional skills.
If your role permits, we also offer flexible work location: home/office —  according to your preference. 
You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package. 
We care for our colleagues’ well being, therefore we cover p