Staff Project Manager (Support Operations Experience Required)

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.

We’re looking for a proactive Staff Project Manager to join our Customer Success organization. Reporting to the Senior Manager, PMO, you’ll play a pivotal role in owning project management activities, driving high-impact deliverables, and aligning with key business priorities. This is a hybrid role, with three days a week in our Plano, Texas office.  In this role, you will be:

• Managing relationships with business partners by establishing success criteria, metrics, milestones, and timelines while diligently driving projects to completion.
• Leading project teams to ensure alignment and that all deliverables are met; maintaining tracking and documentation in appropriate systems.
• Coordinating and leading project calls, including working team syncs, kickoff meetings, and Steering Committees, while providing consistent and professional communication.
• Delivering regular status updates tailored to different audiences with clarity, accuracy, and professionalism.

What We’re Looking For (Minimum Qualifications)

• U.S. citizenship is required for this position due to the nature of the customers assigned to this role. 
• 5–7 years of experience managing cross-functional projects with measurable outcomes in fast-paced environments.
• Proficiency with tools like Asana, JIRA, Confluence, Google Workspace, and Excel for efficient project tracking and reporting.
• Effective communicator with a track record of delivering tailored updates to stakeholders at all levels.  This includes having proven success in coordinating international teams to meet project goals and deadlines.
• Resourceful problem-solver skilled in aligning diverse teams to deliver innovative and practical solutions.

What Will Make You Stand Out (Preferred Qualifications)

• Experience in Delivery or Support Operations.
• Certified Scrum Master (CSM) certification.
• Project Management Professional (PMP) certification.

#LI-Hybrid
#LI-BH1

 

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$122,500—$175,000 USD

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and