Technical Training Manager

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Do you want to make a difference and be at the groundbreaking of learning? In this position at KLA, you will manage a team in learning content creation and delivery for both internal employees and KLA’s customers.

We look for people who are encouraged by working at the leading edges of technology and want to make an impact by crafting solutions that drive progress and transform industries!

We are looking for a manager who will support our mission to deliver proficient, tested, and certified engineers capable of supporting KLA’s customer service commitments. As a manager in our Learning & Knowledge Systems team, you will join a learning organization recognized by Training Magazine as a leader in the industry and manage training operations teams in support of KLA products.  The selected manager collaborates with internal groups, such as engineering, technical support, new product introduction, and field support. Training operations responsibilities include capital asset management, engineering training strategy and development to meet product service requirements, quality assessment & KPI monitoring, customer training, and certification. In addition, the right person will be lead efforts in latest learning technologies (AR/VR, Video, WBTs) to enable learning effectiveness and efficiency. This position will participate in efforts related to improving data-driven learning approaches and technologies to provide immersive, blended learning experiences to support learner-centric environments versus instructor-centric types.

Duties & Responsibilities

·         Manage and lead a training operations team in developing, delivering, and optimizing world-class learning experiences

·         Contribute to strategy, processes, and technologies for technical learning to meet tool & customer availability requirements.

·         Implement various learning methods, using different mediums (self-learning, instructor-led learning, supplemental materials, and interactive learning such as VR/AR)

·         Measure and supervise ongoing impact of learning operations

·         Proactively seek out ways to simplify processes and identify opportunities to use technology to scale and build efficiencies

·         Get along with other learning management teams for managing and optimizing all technical learning activities

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