Night Manager - Block Party Hotels (Atlantic Oceanside/Beach House Dewey)

Description

Block Party Hotels, located in the heart of vibrant Dewey Beach, is just steps from the Atlantic Ocean and close to all the fantastic restaurants, bars, and attractions in Dewey Beach and nearby Rehoboth Beach. Known for our motto, “To Each Their Beach,” we offer two prime properties that deliver unforgettable experiences on the same stunning shore. Our collection of signature hotels blends local charm, sunny service, and modern amenities to create moments our guests will treasure. 

Currently, Block Party Hotels is looking for a Night Manager that will oversee all operations during the night shift, ensuring the safety and security of guests and property while delivering exceptional guest service. They manage overnight staff, handle guest inquiries and concerns, and maintain the smooth operation of the hotel during non-peak hours.

This is your opportunity to join TBC Hotels, a forward-thinking, innovative hospitality company, and take your career to the next level. Don’t miss your chance to be part of an exciting, dynamic team in one of Delaware’s most iconic beach destinations.  

Requirements

• Greet guests upon arrival and ensure a smooth check-in process.
• Handle guest inquiries, requests, and complaints promptly and professionally· 
• Provide information about hotel facilities, services, and local attractions.
• Anticipate guest needs and preferences to provide personalized service.
• Oversee the reservation system to ensure accurate bookings and availability.
• Process cancellations, modifications, and no-shows in accordance with hotel policies.
• Manage cash transactions and ensure proper accounting procedures are followed.
• Monitor surveillance cameras and security systems to ensure the safety and security of guests and property.
• Respond to emergencies, including medical incidents, fire alarms, and disturbances, following established procedures.
• Conduct regular patrols of the property to identify and address any safety hazards or security breaches.
• Identify areas for improvement and implement corrective measures as needed.
• Coordinate and oversee the activities of overnight staff, including front desk agents, security personnel, and housekeeping.
• Manage room inventory and oversee the allocation of rooms to arriving guests.
• Conduct night audits to reconcile daily transactions, including room revenue, payments, and other charges.
• Prepare nightly reports summarizing hotel activities, occupancy rates, and any incidents or issues encountered.
• Assist with administrative duties, such as scheduling and inventory management.
• Prepare nightly reports summarizing hotel activities, occupancy rates, and any incidents or issues encountered.
•  Maintain accurate records of guest interactions, complaints, and resolutions.
• Assist with administrative duties, such as scheduling, payroll, and inventory management.
• Perform other duties as requested by management.

Required Skills/Abilities:

• Exceptional interpersonal skills with the ability to interact effectively with guests from diverse backgrounds.
• Strong communication skills, both verbal and written, to convey information clearly and courteously.
• Empathy and patience to address guest concerns and resolve conflicts with professionalism and tact.
• Proactive approach to anticipating guest needs and providing personalized service to enhance the overall experience.
• Strong leadership abilities to inspire, motivate, and guide overnight staff toward achieving common goals.
• Effective delegation skills to assign tasks and responsibilities to team members based on their strengths and abilities.
• Decision-making and problem-solving skills to address operational challenges and make sound judgments in various situations.
• Time management and organizational skills to prioritize tasks, meet deadlines, and maintain efficiency in a fast-paced environment.
• Ability to handle multiple tasks simultaneously while maintaining composure and professionalism.
• Flexibility to adapt to changing priorities, guest demands, and unexpected situations in a dynamic hospitality environment.

Education and Experience:

• High School graduate or G.E.D. equivalent required.
• Hospitality Management Degree preferred. 
• One to three years of previous working experience as a Front Desk Agen