Seasonal Fragrance & Accessories Ambassador (Part-Time) - Fifth Avenue Mansion

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities

 

Job mission

The Fragrance & Accessories Ambassador of the Maison achieves and exceeds fragrance and accessory sales targets as directed by management, and elevates each guest’s personal Cartier journey through an emotional experience. The Fragrance & Accessories Ambassador motivates boutique team in achieving sales ambitions, supports daily operations of the boutique and also collaborates with corporate team members to roll out initiatives.

Main accountabilities/objective of the position

KEY RESPONSIBILITIES

 

Create exceptional client experiences resulting in strong fragrance & accessories sales

• Support the boutique to achieve and/or exceed monthly fragrance and accessories sales targets.
• Ensure that each client and visitor receives an exceptional welcoming experience, leveraging any waiting period (before or after the appointment) to subtly introduce fragrance and accessories as an emotional component of the Cartier universe and a perfect gifting option.
• Process fragrance and/or accessory sales for Sales Associates, if needed.
• Expertly uncover clients’ needs and expectations about fragrance and accessories (for self-purchases and gifts), while handling objections or pushback with ease.

 

Develop and grow fragrance and accessories clientele

• Partner with Sales Associates during client appointments to encourage and present cross-category selling opportunities.
• Build client base with new clients for fragrance and accessories categories.
• Identify clients with interest and potential to grow into other categories, and direct them to a trusted Sales Associate to continue their Cartier journey.

 

Act as an Ambassador for the fragrance and accessories categories in the boutique

• Raise awareness, product knowledge and passion for fragrance and accessories across the entire boutique team by hosting weekly training briefs during morning meetings.
• Maintain 100% participation in trainings provided by Marketing and L&D teams and convey key insights within the boutique.
• Support execution of all fragrance and accessories initiatives (such as new furniture installation, events, new launch introductions, sampling etc.) in partnership with boutique management and corporate stakeholders.
• Encourage inclusion of fragrance samples with every boutique sale.
• Track boutique Accessories/Fragrance sales on a weekly basis and motivate team to reach category ambitions.

 

Support daily boutique operations

• Understand and comply with all security and operational policies and procedures for the Group, Maison and Boutique.
• Assist with daily set-up, merchandising and breakdown of the boutique.
• Ensure sufficient product stock levels and organize back-stock for accessories and fragrance products.
• Ensuring range and novelties product is properly displayed in partnership with VM team.
• Listen to and implement Boutique Manager / team members’ feedback