Medical Assistant Supervisor Oncology

Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem cell transplants, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With 100+ employed clinicians and more than 700 teammates in 75+ clinic locations and growing. TOI is changing oncology for the better.

JOB TITLE: Supervisor, Medical Assistant

FUNCTION: Field Operations

REPORT TO (TITLE): Operations Manager

FLSA STATUS:  Non-Exempt

JOB PURPOSE AND SUMMARY:

The Medical Assistant Supervisor will act as a leader for day-to-day supervision and guidance for the team of Medical Assistants. In this role, you will have the opportunity to work in multiple clinics, gaining experience and exposure to a wide range of functions.

ESSENTIAL DUTIES AND RESPONSBILITIES:

• Live and exemplify TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff members.
• Monitor Medical Assistant productivity  
• Provide training to staff and new hires  
• Audit charting Assist Clinic Manager with creating protocols  
• Participate in mandatory staff meetings as needed.  
• Assist with inventory organization and stocking of exam rooms and labs.  
• Promote TOI’s culture of exceptional behavioral standards for customer service.  
• Maintain and protect confidentiality and security of all organizational information gained while performing job responsibilities including but not limited to, financial and client information.  
• Conduct in person Weekly Check-ins: maintain regular check-ins with team members to gauge morale, provide guidance, and address needs proactively.
• Recruitment and Hiring: Lead the hiring process for new MAs, including conducting interviews and partner with Operations Manager in finalizing hiring decisions.
• Onboarding and Training: Develop training materials and oversee onboarding for new hires, ensuring a comprehensive understanding of clinic workflows, procedures, and expectations.
• Work in conjunction with Director of Ops and OM on maintaining P&P manual.
• Coaching and Performance Management: lead coaching sessions, issue corrective actions, and implement performance improvement plans to address skills gaps.
• Training and development: conduct regular training sessions to update staff on changes in clinic procedures, service standards, and communication protocols.
• Leadership communication: Serve as a key communication link between Mas and leadership, updating on performance and challenges.
• Clinic Program Support: Work closely with OCM and MIIPS program leadership to ensure full support and engagement from Clinic Mas.
• Supervision of MA Supervisors: Guide and mentor MA supervisors to ensure departmental goals are achieved and policies are followed.
• Quarterly & Annual evaluations: Work with OM on quarterly/annual performance reviews to evaluate each team member’s effectiveness, adherence to procedures, and support in daily operations. Provide constructive feedback and help them achieve professional growth.
• Coordination of In-services: Schedule and lead in-service training to reinforce procedures and introduce new protocols.
• Coverage support: Provide hands-on coverage for Medical Assistants during absences, high patient volumes, or other staffing needs, ensuring continuity of care and service quality.
• In-Person Audits: Conduct regular in-person audits at clinic locations to monitor compliance, patient flow, and adherence to protocols, providing immediate feedback and recommendations for improvements as needed.
• Travel Requirement: Allocate 25% of working hours per month to travel between clinic sites, ensuring on-the-ground support and consistent engagement with clinic staff.
• Other duties as assigned.  

Supervisor Responsibilities:

• Oversight of Multiple Locations: Supervise MA’s across various locations, ensuring they complete their responsibilities effectively and support MAs on the floor.
• Hand-On Support: Provide backup support to the MA team as needed, performing all tasks associated with the MA role when necessary.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong communication and interpersonal skills.
• Bilingual (Spanish)  

REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING:<