Patient Enrollment Specialist

Role Details

Type of Support: Outbound phone calls
Contract Duration: Full-time
Position type and schedule: Full-time | 12:00 nn - 9:00 PM ET ; Monday - Friday (Rotating Weekends)
Training Schedule: 11:00 AM - 8:00 PM ET | Monday - Friday
Work type and Location: Remote / would prefer candidates who reside in North Carolina
Start Date: October 10, 2024

About Us

A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day to day and thrive.

The Role

We’re currently looking for a motivated Patient Enrollment Specialist with a passion for talking to people, developing strong relationships, and the ability to provide personalized customer support. In this role, you will be encouraging patients to enroll in a smartphone application that will assist them in proactively monitoring their health outcomes.  This application helps customers take their medication on time, check their clinical values (blood pressure, heart rate, etc.), complete appointments, preventative screenings, and lab appointments, and build overall habits around self-care. This application has proven to reduce inpatient hospitalization by 42% and reduce emergency room utilization by 29%! 

If you are excited about working in a dynamic environment where you have the ability to change people’s lives for the better, and you are driven by helping others, this could be a great role for you! 

This is a fully remote role and we will train you!  
Our preferred candidates reside in: North Carolina, Florida, Georgia, Michigan, Texas, Washington, Arizona.

What you’ll do:

• Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app
• Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments
• Create exceptional patient enrollment experiences and share insights with your peers
• Evangelize program benefits and the impact it will have on member health
• Deliver value to our partners and strengthen relationships through feedback, communication, and collaboration
• Gather patient insights on enrollment experience in order to outline areas of growth and opportunity

What we expect from you:

• Proven adaptability in a high-volume call space with the ability to meet deadlines and achieve call metrics.
• Excellent communicator with the ability to explain the program offered in an informational, influential, concise, and personable manner
• Articulate a warm and professional etiquette when speaking on the phone to patients
• Possess high-quality data entry skills with the ability to multi-task
• Natural ability to express empathy with a patient-focused mindset and engagement
• Experience in cross-selling or upselling services
• Ability to be creative in delivering education to patients while tailoring to showcase the benefits of the smartphone application.

What you’ll get in return:

• Full-time employment
• Competitive compensation based on experience
• A dedicated wellness program, including support from an in-house psychologist 
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture is at our core

Culture leads, success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to ch