Director, Trust Services

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Our Modern, Flexible Workplace:

 

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers.

It is anticipated that an incumbent in this role will work onsite 100% of the time and will have a dedicated workspace. Work location is subject to change based on business needs.

Summary of the Job:

 

The Trust Advisor will manage and administer trust relationships and work with an investment portfolio manager to proactively perform investment or market analysis. They will develop, interpret, communicate and facilitate complex trust and estate planning matters as part of the advice-based solutions presented to the customers. They will serve as Trust Advisor with primary accountability for exercising discretion in the best interests of the beneficiaries, executing the terms of the estate plan or documents in which FNN Trust Company serves as Trustee, Personal Representative, Conservator, or Guardian, often exercising broad discretion for beneficiaries with competing interests, and managing financial risk for the organization.

About This Role:

 

Key Accountabilities:

   

Fiduciary Expertise

Serve as Trust Advisor with primary accountability for the sound decision making in exercising discretion in the best interests of the beneficiaries, executing the terms of the estate plan or documents in which FNN Trust Company serves as Trustee, Personal Representative, Conservator, or Guardian, often exercising broad discretion for beneficiaries with competing interests, and managing financial risk for the organization.

Exercise expertise by developing, interpreting, communicating and facilitating complex trust and estate planning matters as part of the advice-based solutions presented to the clients.

Demonstrate sound decision-making skills, including balancing business risk to FNN Trust Company with client interests, including all exercise of discretion in fiduciary accounts such as approval of disbursements of fiduciary funds according to conditions of the trust and needs of the beneficiaries, resolve client issues and collaborate with clients to articulate and achieve goals, in collaboration with Advisor RMs where applicable.

Maintain knowledge of current trends and changes in the industry with regard to fiduciary matters (e.g. estate planning, probate, estate, gift and income tax planning, guardianships, special needs trusts, South Dakota state-specific laws).

Administration

Accountable for risk management of assigned accounts in adherence to all applicable regulations, , as well as all applicable South Dakota state laws to ensure the trust company is meeting all fiduciary duties to current and remainder beneficiaries in relation to all facets of administration, investments and asset allocations including managing regulatory risk and addressing the needs of the assigned accounts, in coordination with Advisor RMs where applicable.

Prepare appropriate documentation to transactions ensuring completeness and appropriate approvals.

Monitor all account activity by reviewing and validating daily transactions.

Monitor portfolio of accounts, notify portfolio managers and relationship managers, where applicable, of cash requirements and future distribution needs.

Receive requests for discretionary distributions from beneficiaries and prepare appropriate documentation and obtain appropriate approvals.

Relationship Management/Service

Serve as Relationship Manager and trusted advisor on assigned accounts by maintaining a proactive, personal relationship with the clients (and current and remainder beneficiaries) and their families, anticipating and identifying their needs and coordinating internal and external partnerships to meet those needs, as well as addressing the day-to-day needs of the clients.

Retain client base to deliver the highest service and client contact standards.

Ensure the profitability of trust relationships by monitoring service levels, fee revenue and the assessment of additional fees for extraordinary services rendered.

Collaborate with the client's advisors, including attorneys and accountants, to develop and implement a comprehensive wealth plan.

             

The Ideal Candidate for This Role:

 

Required Qua