Head of Retail & Services - Central/East Merchant Sales, CCB

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

Are you ready to bring a strategic vision that inspires and leads a high-performing sales team? Do you thrive on setting ambitious goals and motivating others to achieve them?

Drive growth and lead a high-performing sales team in a fast-paced banking environment as Head of Retail & Services - Central/East Merchant Sales, CBB. This role focuses on setting bold goals, crafting innovative strategies, and building strong customer and industry relationships. If you’re ready to shape market success and make a measurable impact, this is your opportunity.

Lead and inspire a high-achieving sales team focused on delivering banking products and services within a defined region or industry segment. This role combines strategic leadership with hands-on execution to drive growth and strengthen customer relationships.

Key Responsibilities

• Oversee and guide a team of sales professionals, ensuring alignment with revenue, volume, and market share objectives.

• Directly manage key client relationships and support your team in closing opportunities with customers and prospects.

• Set and achieve ambitious sales goals, budgets, and marketing strategies for assigned products and services.

• Build and maintain profitable customer relationships while identifying market trends and competitor actions to stay ahead.

• Develop and manage the annual budget for your area, ensuring financial targets are met.

• Foster partnerships with industry associations to expand influence and market presence.

• Train, motivate, and provide daily leadership to your team, creating an environment of growth and success.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience

• Typically eight to 10 years of relevant experience

Preferred Skills/Experience

• Advanced knowledge of sales and sales strategies

• Effective verbal and written communication skills

• Strong management and leadership skills

• Demonstrated new business development and relationship management skills

• Effective customer service/relations skills

• Thorough knowledge of banking products/services, banking operations, and current market trends

• Ability to make important decisions independently

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick