Digital Solution Architect

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Digital Solution Architect

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.
 

The Opportunity: 

The Digital Solution Architect in our Digital Implementation team supports the late stages of the sales process and the early stage of implementing digital solutions at customer sites (hospitals and laboratories) across the nation. This position serves as the main intermediary between sales and implementation. This position provides technical advice to validate late-stage sales activities, works with customer IT groups to prepare for implementation, and creates standard builds of servers. While a majority of this work is performed remotely, this position may require 20% or greater travel to customer locations.

• Provides technical advice to validate customer solutions during late-stage sales activities

• Reviews customer site readiness plans and project scope

• Design, gains agreement, and communicates project IT requirements  for customer implementations which align with Roche policies and procedures; ability to manage multiple projects simultaneously

• Ensures resources are aligned and available to complete the required activities within the prescribed time frames; coordinates activities to ensure each project progresses on schedule while meeting all other specified project performance parameters

• Manages customer installation expectations, identifies project risks, and formulates plans to minimize impacts to projects; escalates implementation issues as needed and manages critical customer situations

• Works closely with and influences customer IT groups to support implementation and manage initial security alignment, manage IT security requirements. 

• Partners with colleagues to create standard build of servers while complying with internal requirements; transitions work to Digital Solution Engineers focused on the configuration stage of implementation

• May perform remote and/or on-site troubleshooting of Digital solutions, as needed

• Actively participates in and conducts pre-implementation, implementation, and post-project review meetings for RDC customers and internal stakeholders

• Serves as a technical resource for internal stakeholders  on complex IT, Network, Infrastructure  challenges.

• Participates in onboarding training and mentoring activities based on area of expertise.

• Provides feedback based on client experiences to product and professional services teams for product and process improvements.  

• Performs related administrative duties such as creating and submitting expense and status reports while adhering to regulatory requirements

• Networks with senior internal and external personnel in area of expertise as well as some key contacts outside area of expertise

• Able to comprehend and explain cloud solution designs and terminology

Who you are: 

You are a mid-career professional that has deep knowledge and experience with networking and security in a healthcare setting. You are approachable, skilled in communicating with sales, influencing customers, and translating technical language. You are comfortable engaging in difficult conversations and are successful in finding resolutions. You seek and are comfortable with autonomy and have a continuous improvement mindset.

• Bachelor’s degree in Computer Science, Information Systems, Business Administration or other related field or equivalent work experience

• 5+ years related experience

Preferred: 

• Able and willing to travel approximately 20% of the time; travel is variable based on customer needs

• 7 or more years of related experience