Human Resources Onboarding and Credentialing Specialist

Ascend Healthcare is committed to providing fully integrated, quality psychiatric and behavioral health services in a compassionate, convenient, and affordable manner.  We work with external partners to provide services to patients across the country through integrated psychiatric medication management, substance use disorder treatment, counseling services, peer support and care coordination for seamless patient care. We believe in a “no wrong door” treatment model which finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. This approach reflects our values of improved patient and clinician experience, better outcomes, and lower costs.

The Ascend Story 

Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs—bringing deep clinical expertise, operational support, and long-term stability. 

Our work environment fosters: 

• Collaboration and teamwork 
• Patient-First Mindset 
• Work from home opportunities 
• Career Growth and Professional Development Training 

Why Ascend? 

You’ll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact—and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. 

Position Overview: 

Ascend Healthcare is seeking an engaging and detail-oriented Onboarding and Credentialing Specialist to join our HR team, reporting directly to the HR Director. This critical role will manage the candidate-to-employee experience, ensuring a smooth transition from offer acceptance to full integration within the organization. The Onboarding and Credentialing Specialist will coordinate pre-screening processes, facilitate timely completion of onboarding and credentialing documents (including I-9 verification), serve as a point of contact for new hires during their onboarding phase (approximately the first 30 days), and lead new hire orientation on Day 1.  

We are looking for a proactive individual who thrives on creating a welcoming and efficient experience for new employees and can collaborate effectively across all levels of the organization. While HR experience is not required, a passion for delivering an exceptional onboarding experience is essential.  

Key Areas of Ownership:  

• Manage the pre-screening process, including coordinating background checks, required drug testing and collection of credentialing information as requested by each CHC partner 
• Collect and process new-hire onboarding and credentialing documentation ensuring compliance with regulatory standards and organizational policies. 
• Serves as a point of contact for CHC Credentialing counterparts 
• Serve as the primary point of contact for new hires during the pre-hire, credentialing, and onboarding phases, addressing questions and concerns. 
• Ensure all required onboarding documentation, including Form I-9 verification and E-Verify, is completed accurately and in compliance with federal guidelines and deadlines.  
• Facilitate engaging and informative new hire orientation sessions.   
• Collaborate with internal teams to coordinate training schedules, equipment, and system access for new hires.  
• Maintain and update onboarding materials to ensure relevance and accuracy.  
• Track onboarding progress and generate reports for HR leadership.  
• Analyze 30-day surveys from new employees to gather feedback and address any concerns. 
• Continuously assess and improve onboarding processes to enhance the candidate and new hire experience.  
• Continuously evaluate and optimize onboarding workflows, integrating automation and proc