Summary

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Job Description

Role Mission

As the Team Manager, you will lead and inspire your team to create and deliver an unsurpassed luxury service culture in the store.

You will lead from the selling floor, where your most time is spent, executing the strategy, and delivering real-time coaching and feedback to achieve business and product category goals.

You will develop and grow the people within your team through consistently contributing to the recruitment, retention, and development of the best-in-class talents. The Team Manager will represent the brand as a Gucci Ambassador by always embodying and promoting the Gucci Values.

Key Accountabilities

Client Experience

• Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitable and elevated attitude.
• Capture meaningful client data to build relationships to personalize prospect client development opportunities.
• Effectively utilize various clienteling tools to drive client loyalty and acquisition.
• Lead clienteling activities with your team and develop action plans accordingly to reach clear goals and KPIs.
• Monitor Client Advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence.
• Lead and support company-driven local events and product launches, ensuring client attendance and sales results are met.
• Lead by example on the selling floor in embracing the Gucci selling ceremony.
• Manage the client flow on the selling floor to ensure that everyone is addressed with exceptional service.
• Manage and resolve client service issues with the end goal of retaining and enriching the client relationship.
• Model Gucci image through appropriate wardrobe and presence as per the company’s grooming guidelines.
• Develop and maintain a deep knowledge of competition and prospects in the store’s area and stay well connected to local trends and evolution.

Leading People

• Working on the selling floor, maintaining constant contact with your team, supporting, and coaching where needed, and ensuring a consistent client experience.
• Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high – behavioral observation with Training Follow-up App.
• Actively lead the annual Performance and Development Conversations activity with your direct reports ensuring quality and inspiring career conversations.
• Conduct regular and monthly performance conversations, discuss results and opportunities, and develop action plans.
• Lead engaging morning briefings using different facilitation techniques when required, delivering key business communication and daily objectives.
• Develop and lead cross-category focus, ensuring your team can and does sell all categories across all floors.
• Participate in attracting and recruiting new team members through conducting behavioral- based interviews and keeping a talent pipeline from competitive recruitment.
• Ensure effective, holistic, and timely onboarding for new joiners of your team.
• Manage and resolve employee-relations matters in partnership with the Store Directors and People Partners.
• Monitor your team’s adherence to company policies and procedures; following up when needed.

Sales Performance

• Monitor the performance of the assigned categories and all store KPIs and proactively propose action plans to reach the targets.
• Maximize time spent on the selling floor for motivating team members including using selling techniques effectively as a role model.
• Consistently analyze store results (KPIs, RED, people KPIs, etc.) and partner with the Store Director to provide adequate recommendations and improvement actionable plans.
• Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation, and specific category requests to grow the business.
• Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training while ensuring their awareness of market trends and competitors.
• Utilize digital platforms to support store and online product sales.
• Oversee and support tracking of all special orders through merchandising communication.

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