Senior Field Service Technician, Equipment & Support Services

Description

About the Position: Senior Field Service Technician, Equipment & Support Services, is responsible for the onsite service of a diverse range of water solutions provided by Global Water Technology at various client locations. These solutions include, but are not limited to, water softeners, de-alkalizers, reverse osmosis systems, filtration systems, deionization, chemical feed systems, chemical cleanings, treatment pump-ins, tower cleanings, and boiler cleanings. The position has additional focus on customer relationship building, education and training, and continual water & energy improvements.

The Senior Filed Service Technician is a senior level position, with 10+ years' experience. Candidates for the position should have a strong propensity to want to excel in a very competitive industry, within a fast-growing company, where customer retention and a desire to grow both personally and professionally is a keen desire. This position may lead to career opportunities across a myriad of disciplines including technical sales, technical support, business development, people management, technical marketing, and more.

Summary of Duties:

· Perform on-site technical service including equipment installation, maintenance, service, and calibration.

· Take on a leadership role in developing equipment installation efficiencies and time management skills.

· Use monitoring equipment to test water quality to assure established standards are being met.

· Perform water analysis and/or collects samples for preparation, labeling and shipment to designated laboratory for analysis.

· Calibrate, maintain, and troubleshoot chemical feed and control equipment.

· Provide technical written and computer-generated service reports with troubleshooting recommendations, site conditions, test results, site deficiencies, and site corrections.

· Work independently with clients to troubleshoot and repair system problems and make corrections.

· Assemble and disassemble equipment – hose and pipe assembly, control valve, timers, resin re- bed, filter backwashes, filter media replacement, pump maintenance, membrane cleaning and replacement.

· Required to assist at shop facilities when necessary.

· Occasionally be expected to be on-call (24/7). This requires availability outside of standard business hours to support client satisfaction via phone, email, or even on-site.

· Daily regional travel via company service vehicle required. 

Qualifications:

· Demonstrated mechanical aptitude and a desire to work in a hands-on environment.

· Previous experience working with customers with a strong focus on providing exceptional customer experience.

· 10 years or more experience in the water industry is ideal for this candidate.

· Master level experience in the plumbing, mechanical, or construction fields is required.

· Excellent problem solving and critical thinking skills.

· Electronic controls experience required.

· Proficient in reading electrical schematics and diagrams.

· Ability to read plumbing blueprints and design layouts for system installation.

· High School Diploma or GED.

· Familiarity with control systems is considered an asset. 

· Proficient in computer use with a solid understanding.

· Valid Driver's license.

· Ability to pass drug test/screening.

· Ability to pass background check.

Typical Experience: 10 Years in water services or in a field of related work.

Working Conditions: This is a field-based position. Most of the workload is performed within client facilities. This includes, but is not limited to, steam boiler rooms, mechanical rooms, industrial production facilities, and health care facilities. The work is performed at an assigned client list with varied contact types, which may include some challenging client contacts. The position involves substantial driving requirements to and from client sites. Some overnight travel may be required from time to time that could exceed the typical 8-hour shift. The amount of overnight travel will vary based on the geography covered and the maturity of the local market. The position requires availability outside of standard business hours to support client satisfaction via phone, email, or even on-site.

The position involves substantial driving requirements to and from client sites. Some overnight travel may be required from time to time that could exceed the typical 8-hour shift. The amount of overnight travel will vary based on geography covered and maturity of the local market.

Physical Requirements: This position can be physically demanding. This includes the requirement to stand for extended periods of time, occasionally wear respirators in environments that may expos